Customer Representative (Dutch- speaking) - On-site - WA02

Concentrix Spain; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology services leader in Barcelona is looking for a Customer Service Representative to support clients with technical inquiries. This full-time role offers a salary of €22,000 gross annually, with potential bonuses, and focuses on customer satisfaction. The company provides comprehensive training and career development opportunities. Apply now to join a thriving team committed to excellence and growth.

Servicios

Career development programs

Full paid training

Language classes

Bonus opportunities

Formación

• Ability to listen and understand customers’ needs.
• Ability to take ownership of calls and progress to resolution.

Responsabilidades

• Take incoming customer calls and solve user demands.
• Support technical enquiries and manage incidents.
• Proactively update customers with status and resolution progress.
• Escalate potential service issues.
• Achieve high customer satisfaction levels.

Conocimientos

Proficient or bilingual in Dutch

Advanced level of English

Customer care skills

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative on our team, you will:

• Take incoming customer calls (via telephone, email, and chats) and solve users’ demands.
• Support technical enquiries and manage incidents of the client’s product, car electrical chargers.
• Proactively update customers with status and resolution progress.
• Escalate potential service issues to the appropriate level.
• Achieve an excellent customer satisfaction level.

Concentrix is a great match if you:

- Are proficient or bilingual in Dutch with an advanced level of English.

• Have customer care skills – ability to listen to and understand the customers’ needs.
• Can take ownership of, and progress calls to resolution or to escalate call to resolution.

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

- Full-time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00.

• Salary 22,000 euros gross/year + up to 2,000 euros gross/year in bonus.
• Based in our newly renovated office in Barcelona.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.