Customer Relationship Executive

SD Worx; Málaga; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Relationship Executive, where your proactive approach and customer support expertise will shine. In this dynamic role, you'll be part of an international team, ensuring clients receive seamless payroll services across multiple countries. With opportunities for career growth, flexible working hours, and unique perks like workations and free language courses, this position is perfect for those passionate about building lasting relationships in a diverse environment. Embrace the chance to make a meaningful impact while working with a company that values innovation and inclusivity.

Servicios

Flexible working hours

Workation opportunities

Free language courses

Referral program

Learning opportunities

Career growth

Formación

• Experience in customer support, payroll, or international business operations.
• Fluency in English and proactive relationship management skills.

Responsabilidades

• Provide expert international customer support and manage cases according to SLAs.
• Coordinate payroll services and share legislative updates with clients.

Conocimientos

Customer Support

Payroll Knowledge

International Business Operations

Fluency in English

Proactive Approach

Relationship Management

Microsoft Word

Microsoft Outlook

Microsoft Excel

Numerical Skills

Herramientas

Microsoft Office Suite

Descripción del empleo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As Customer Relationship Executive, you will be part of our International Customer Support team and ensure our International clients experience seamless, efficient payroll services across multiple countries.

What do we have to offer?

• A dynamic environment: flexible working hours and working from home.
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only).
• Free language courses (during your working hours).
• Referral program.
• Learning opportunities: through an individual development plan and professional training.
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

As this is an international role open in multiple countries, the full benefits package depends on the specific location.

Which tasks can you expect?

• Provide expert international customer support, managing cases in accordance with global SLAs/KPIs.
• Oversee adherence to payroll calendars and train customers on effective use of our tools.
• Respond to and triage customer queries, ensuring timely resolutions and escalation management.
• Coordinate non-recurring payroll services and tax year-end offerings for international clients.
• Share legislative updates with clients and maintain accurate operational procedures.
• Drive process improvements, ensure compliance with data protection standards, and participate in client calls for smooth payroll delivery.
• Support transitions for new clients and manage legacy systems with high complexity.

What do you have to offer?

• You have built a first experience in customer support, payroll, or international business operations.
• You are fluent in English. Any additional language is welcome.
• You have a proactive approach.
• You are skilled in managing customer relationships across diverse teams and passionate to build long-lasting relationships with international customers.
• You have a good basic knowledge of Microsoft Word, Outlook, and Excel.
• You have basic numerical skills.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.