Customer Relations Specialist - French- English - Hybrid in Sofia

TTEC; Madrid; Híbrido; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Relations Specialist fluent in French and English to join their dynamic team. This role involves engaging with customers through various communication channels, ensuring their needs are met with care and efficiency. You will receive comprehensive training to become a subject matter expert, allowing you to provide top-notch service. The company values a supportive atmosphere and offers competitive compensation, including performance bonuses and health benefits. Join a community that prioritizes customer satisfaction and fosters career growth in a family-friendly environment.

Servicios

Competitive annual base salary

Bonus based on performance

Continuous paid training

Private Health / Medical Insurance

Dental Plan

Eye Care Reimbursements

20 Annual leave days

Formación

• Fluency in both French and English is essential for this role.
• Previous experience in a customer-facing environment is advantageous.

Responsabilidades

• Respond to customer inquiries via voice and non-voice channels.
• Investigate issues and coordinate resolutions with other departments.
• Manage customer expectations and maintain precise case documentation.

Conocimientos

Fluency in French

Fluency in English

Proactivity

Customer service experience

Descripción del empleo

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Relations Specialist - French - English working hybrid on Sofia, Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

1. Accept requests through voice and non-voice communication channels, logs and identifies the problem
2. Respond to customers via email and calls
3. Investigate the escalation, coordinate with other departments to identify the best course of resolution
4. Keep all involved parties on the status of the case
5. Manage customer expectations by taking into consideration customers' entitlement and customer issue
6. Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership
7. Meet deadlines and deliver services according to customers' service level agreements

What You Bring to the Role

• Fluency in both French and English
• Proven proactivity, eagerness to learn and improve
• Previous experience in customer-facing environment would be considered as an advantage

What You Can Expect

• Competitive annual base salary plus bonus based on performance
• Continuous paid training on the latest technology
• Private Health / Medical Insurance, Dental Plan and Eye Care Reimbursements
• 20 Annual leave days

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.