Customer Relations - German English Speaking

ESP Cigna European Services; Madrid; Presencial; EUR 20.000 - 30.000; A tiempo parcial

Descripción de la vacante

A leading company in global health services is expanding its Life & Protection Solutions team in Madrid. The role involves processing insurance claims, managing client communications, and requires fluency in English and German. Candidates should have a relevant bachelor's degree and strong communication skills, with opportunities for professional growth in a supportive environment.

Servicios

Health and wellbeing initiatives

Flexible hours

Home working options

Competitive salary and benefits

Formación

• Fluent in English and German; additional languages like Dutch or French are a bonus.
• Previous experience with non-medical claims is advantageous.
• Ability to work independently and in teams.

Responsabilidades

• Processing incoming insurance claims and managing data reporting.
• Assessing claims based on policy conditions and ensuring thorough handling.
• Answering policy-related questions via email and phone.

Conocimientos

Numeracy

Communication

Customer-centric

Analytical

Adaptability

Educación

Bachelor's degree in finance, insurance, communication or equivalent experience

Herramientas

MS Office

Descripción del empleo

Cigna Healthcare is a global health service company rooted in the US, serving over 180 million customers worldwide. We deliver quality healthcare through choice, predictability, affordability, and integrated, personalized solutions that promote whole person health.

Our mission is to help customers improve their health, wellbeing, and sense of security by providing access to care. With a whole health approach, we focus on addressing health concerns, enhancing resilience, reducing stress, and supporting emotional health. Our employer promise is to foster growth and improve lives by offering meaningful work within a positive, inclusive culture that values our colleagues. We champion teamwork and collaboration, empower our people with cutting-edge technology to drive efficiency, and amplify their impact. Together, we aim to create an environment where every individual thrives and contributes to meaningful change.

YOUR JOB:

• We are expanding the Life & Protection Solutions team. Your role will include specialized tasks such as processing incoming insurance claims (travel, temporary working incapacity), being the first point of contact for clients' insurance policyholders, and managing data reporting to internal and external parties.
• You will be supported by a people manager, a technical expert, and fellow team members.

Daily tasks include:

• Assessing and processing incoming claims based on policy conditions, acting as the hub between medical advisors, claimants, HR departments, etc., ensuring claims are handled thoroughly and correctly.
• Managing working incapacity overviews for insured organizations, cultivating professional relationships, and handling files to serve the best interests of claimants and clients.
• Accurately filling out claim data and reporting to necessary parties such as finance departments and client managers.
• Answering policy-related questions via email and phone in multiple languages.

Skills and Knowledge Needed:

• Bachelor's degree or higher in finance, insurance, communication, or equivalent experience.
• Good numeracy skills and proficient communication abilities.
• Fluent in English and German; additional languages like Dutch or French are a bonus.
• Previous experience with non-medical claims (e.g., life or travel insurance) is advantageous.
• Eager to learn, adaptable, customer-centric, responsible, results-oriented, analytical.
• Ability to work independently and in teams.
• Good knowledge of MS Office (Word, Excel, Outlook).

What We Offer:

• A diverse role within an international context with prominent clients.
• A welcoming, diligent team and supportive manager.
• Health and wellbeing initiatives, flexible hours, home working options.
• Competitive salary and benefits.

Candidate Profile:

We seek individuals who thrive in collaborative environments, are passionate about driving change, and eager to grow within a company that values its people. Join us to contribute your ideas and grow your career. Apply today and be part of something extraordinary!

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage. We guide customers through the healthcare system, empowering them with information to make optimal health choices. Join us in driving growth and improving lives.

We consider all qualified applicants without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, or other protected characteristics.

If you need reasonable accommodation to complete the application, please contact us via email for support. Do not email for application updates or resumes, as responses will not be provided.

Key Skills: Gems Jewellery, General Services, Account Development, Animation, Customer Care Service, Blackberry

Employment Type: Part-Time

Experience: Years

Vacancy: 1