Customer Quotation Representative

MWI Animal Health; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits programs

Descripción de la vacante

MWI Animal Health is seeking a Customer Quotation Representative in Madrid. This role is pivotal in preparing, managing, and delivering accurate customer quotations while ensuring compliance with company policy.

Ideal candidates will have a background in business studies and possess strong customer service skills. The organization offers significant benefits and a chance to make an impactful difference in healthcare logistics.

Formación

• 0–2 years of professional experience preferred, especially in pricing or logistics.
• Strong data entry and administrative skills are necessary.
• Experience with quotation management systems is a plus.

Responsabilidades

• Prepare and deliver customer quotations accurately.
• Review quotations for compliance and accuracy.
• Ensure timely communication with customers regarding their requests.

Conocimientos

Customer-focused mindset

Attention to detail

Strong communication skills

Organizational abilities

Analytical thinking

Educación

University studies in Business Administration or related field

Herramientas

Microsoft Excel

CRM systems

Descripción del empleo

## Customer Quotation RepresentativePostulerlocations: Madrid, Spaintime type: Temps Pleinposted on: Publié aujourd'huijob requisition id: R269447Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui!# **Ce que vous ferez**# At World Courier, part of the Cencora family, we are united in our purpose of creating healthier futures. As the world's leading specialty logistics provider for the pharmaceutical, biotechnology and healthcare industries, we ensure life-saving therapies, clinical trial materials and critical healthcare products reach patients safely and on time across more than 140 countries.The Customer Quotation Representative is responsible for preparing, reviewing and delivering customer quotations accurately and efficiently while ensuring compliance with company pricing policies, standards and procedures.This is a highly process-oriented role that requires strong attention to detail, excellent customer service skills and the ability to collaborate effectively with internal stakeholders to support business growth and customer satisfaction.## **Key Responsibilities**### **Quotation Preparation & Management*** Create and prepare quotations based on customer requests and sales team requirements using approved systems and templates.* Gather, validate and maintain customer information, pricing details, product specifications and commercial terms.* Ensure quotations are complete, accurate and aligned with company standards and pricing policies.* Apply approved pricing structures, discounts and commercial terms in accordance with established guidelines.* Maintain consistent and professional customer-facing documentation.### ### **Quality Assurance & Compliance*** Review quotations to ensure accuracy, completeness and compliance with company policies.* Verify pricing structures, terms and conditions before submission.* Identify discrepancies, missing information or exceptions and escalate when required.* Ensure compliance with global quotation standards and regional requirements.### ### **Customer Communication & Service*** Deliver quotations to customers within established service level agreements (SLAs).* Provide professional and timely communication through approved channels.* Respond to basic quotation-related inquiries and coordinate complex requests with Sales or leadership teams.* Ensure customers receive all necessary documentation and information to support their decision-making process.### ### **Quotation Revisions & Follow-Up*** Process quotation updates and revision requests.* Amend pricing, commercial terms or shipment details as required.* Resubmit updated quotations within agreed timelines.* Follow up on outstanding quotations and support efficient resolution of customer requests.* Maintain accurate version control and documentation history.### ### **Data & Systems Management*** Enter and maintain customer and quotation data accurately within CRM and quotation management systems.* Ensure information is organized, complete and up to date.* Monitor data quality and escalate system or process issues when necessary.* Adhere to company data management standards and procedures.### ### **Collaboration & Stakeholder Support*** Partner with Sales and Customer Service teams to understand customer needs and quotation requirements.* Provide updates on quotation status, turnaround times and outstanding requests.* Support team objectives, service targets and continuous operational improvement initiatives.* Escalate customer concerns or non-standard requests appropriately.### ### **Continuous Improvement*** Participate in training and development programs related to quotation processes, systems and pricing policies.* Contribute ideas to improve efficiency, quality and customer experience.* Stay informed on process updates, system enhancements and best practices..**What We're Looking For****Education & Experience*** University studies in Business Administration, Sales, Marketing, Accounting, Economics or a related field.* Previous experience in customer service, sales support, quotations, pricing, logistics or administrative operations is preferred.* Typically suitable for candidates with 0–2 years of professional experience, although relevant industry experience will be considered.**Technical Skills*** Knowledge of Microsoft Office applications, particularly Excel and Word.* Strong data entry and administrative skills.* Experience with CRM, quotation management or customer service systems is an advantage.**Key Competencies*** Customer-focused mindset with a commitment to service excellence.* Strong attention to detail and high level of accuracy.* Excellent communication skills, both written and verbal.* Strong organizational and time-management abilities.* Analytical thinking and problem-solving skills.* Ability to work in a fast-paced, deadline-driven environment.* Positive attitude, adaptability and willingness to learn.* Ability to build effective relationships with internal and external stakeholders.**Why Join World Courier?*** Be part of a global leader in healthcare logistics.* Work with teams that make a tangible impact on patients' lives around the world.* Gain exposure to international operations and global customers.* Build your career within Cencora, a company committed to innovation, inclusion and professional development.* Join a purpose-driven organization dedicated to creating healthier futures.**Ready to make an impact?**If you are detail-oriented, customer-focused and passionate about delivering excellence, we’d love to hear from you. Join World Courier and help us deliver hope where it matters most. **Ce qu’Cencora offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein