CUSTOMER QUALITY ENGINEER

Ficosa; Viladecavalls; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in the mobility sector seeks a Customer Quality Engineer for its Viladecavalls office. This role focuses on ensuring product quality to meet client standards and enhancing customer satisfaction. The ideal candidate will have a Bachelor's degree in Electronic Engineering and significant experience in quality management within the mobility industry. Join a team that values innovation and sustainability.

Servicios

Flexible compensation package including health insurance

Subsidized canteen with daily menu options

Shuttle bus service from Barcelona, Terrassa, and Viladecavalls

Flexible working hours

Opportunity to work with innovative technology

Supportive and inclusive international culture

Employee referral program

Formación

• At least 3 years of experience in a similar role.
• Fluent in English (spoken and written).
• Experience in the mobility industry.

Responsabilidades

• Ensure customer satisfaction by supervising product quality.
• Coordinate problem resolution with customers.
• Participate in third-party audits and FMEA documentation.

Conocimientos

Problem-solving

Quality Management

Communication

Educación

Bachelor's degree in Electronic Engineering

Descripción del empleo

Career Opportunities: CUSTOMER QUALITY ENGINEER (10296)

Requisition ID10296-Posted -Spain-VILADECAVALLS-Operations

Are you looking for an opportunity in an innovative industry?

Are you interested in working for a company committed to the environment and sustainable solutions?

Ficosa is a mobility sector company with a presence in over 15 countries and more than 8,000 employees worldwide, with a mission to “transform mobility to improve people's lives.”

We are seeking a Customer Quality Engineer for our Viladecavalls office to join our Quality team. The role involves ensuring customer satisfaction by supervising product quality according to client standards and departmental control guidelines.

• Coordinate problem resolution with customer and team using methodologies like 8Ds, 5 Whys, NMCAR, depending on customer requirements.
• Manage defective material selection at customer sites and communicate guidelines to the Plant Quality Engineer.
• Participate in defining and revising FMEA, Control Plans, and related documentation.
• Coordinate customer visits and audits, including preparation of visits and presentations.
• Assist in preparing for third-party audits following audit system guidelines.
• Analyze production and measurement needs to meet customer requirements.
• Ensure effective use of quality system modules.
• Propose and implement activities for continuous improvement based on customer feedback and future needs.
• Participate in project-launch teams.

Qualifications

• Bachelor's degree in Electronic Engineering or related field.
• At least 3 years of experience in a similar role.
• Fluent in English (spoken and written).
• Experience in the mobility industry.
• Experience with 8D or similar problem-solving systems.

If you don’t meet all the criteria, don’t worry! We look forward to meeting you.

What we offer

• Flexible compensation package including health insurance, kindergarten support, transportation allowance, and training benefits.
• Subsidized canteen with daily menu options.
• Shuttle bus service from Barcelona, Terrassa, and Viladecavalls to Ficosa facilities.
• Flexible working hours and hybrid work model (office and remote).
• Opportunity to work with innovative technology.
• Supportive and inclusive international culture.
• Employee referral program.

At Ficosa, we value our 'Ficosophy'—a shared commitment to our mission, vision, and values. We foster innovation, creativity, trust, and customer focus. Our ethical values of honesty, integrity, teamwork, humility, and leadership guide us. We celebrate our 75th anniversary and invite you to join us in future milestones.

Ficosa is an equal opportunity employer. We believe diversity enhances our success and are committed to environmental sustainability, developing efficient and sustainable solutions.