Customer Project Manager

Giesecke+Devrient; Sant Joan Despí; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading secure tech company in Sant Joan Despí is looking for a Customer Project Manager to manage complex customer projects primarily in the telecommunications sector. This role involves planning and implementing solutions for large clients while ensuring high customer satisfaction. The ideal candidate will have extensive experience in project management, excellent leadership skills, and the ability to work in a diverse team environment. Knowledge of technologies such as SIM and eSIM is beneficial.

Servicios

Flexible working hours

Continuous training and development

Own canteen with varying menu options

Formación

• 5+ years of professional experience as a Project Manager or in a comparable role.
• Proven ability to lead complex IT projects with OEM / Tier1 telecommunications or automotive companies.
• Experience in project management methodology required, IPMA / PMI (PMP) / PRINCE 2 certification is highly desirable.

Responsabilidades

• Planning and implementing complex customer projects.
• Ensuring high customer satisfaction and managing problems.
• Providing support for pre-sales activities.

Conocimientos

Project management

Customer orientation

Intercultural competence

Technical understanding

Leadership

Educación

University degree in a technical, economic or natural science area

Herramientas

Microsoft Project

JIRA

ServiceNow

Descripción del empleo

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Giesecke+Devrient makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments : Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success.

At G+D Mobile Security , the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Project Manager.

Your Responsibilities :

• Planning, steering and implementation of complex customer projects within the division Trusted Connected Devices
• Project scope is e.g. implementation of customer-specific eSIM and OTA solutions in our data centers as well as integration with 3rd parties
• Customers are e.g. large mobile network operators, automotive or tech companies
• Project team (Globally Distributed – Matrix organization) is typically coming from different regions, close cooperation and alignment within the team is essential
• High customer orientation, in particular with regard to time and critical requirements
• Frequent communication with internal and external customers
• Ensure high customer satisfaction, also with stakeholders and in the team
• Management of problems, escalations and risks
• Provide support for pre-sales activities
• Contribution to process, methods and tool improvements

Your Qualifications :

University degree in a technical, economic or natural science area

Proven ability to lead complex IT projects with OEM / Tier1 telecommunications or automotive companies

5+ years of professional experience as a Project Manager or in a comparable role

SaaS, customer onboardings, test and integration, SIM card technology experience beneficial

ITIL v3 / v4 experience advantageous, certification is a plus

Experience in project management methodology required, IPMA / PMI (PMP) / PRINCE 2 certification is highly desirable

Flexible and open-minded

High customer and market orientation

Ability to work in a team and enjoying the joint project work

Intercultural competence and fluent in English.

Tools – Proficiency – Microsoft – Project, Excel, Word; Other – JIRA, ServiceNow

Passion to learn / understand underlying technology for holistic understanding of the overall business space

Nice to Have

Ability to communicate in Spanish

Familiarity with Agile / SAFE

Experience in Security Domain

Exposure to ServiceNow or SAP as a user

Background as a technical engineer

Intercultural competence and fluent in Portuguese.

What’s great about working with us :

Culture and diversity : Join a people oriented environment with different nationalities and a great team spirit, flat hierarchies (everyone speaks to everyone). Equal Opportunity Employer and LGBT+ friendly.

Global Collaboration : Work collaboratively with stakeholders around the globe.

Career Development : Benefit from continuous training, coaching, and talent development programs.

Own canteen : take a break with our breakfast and lunch service : chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices!

Work-Life Balance : Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Industries

Telecommunications

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