Customer Program Manager

IAG Engine Tech; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

IAG Engine Tech is seeking a Customer Program Manager in Madrid to own the end-to-end PBH contracts for LEAP-1A. You will steer a multidisciplinary team across engineering, planning, shop, supply chain and finance to deliver reliable, profitable outcomes.

Fluent English and Spanish, with a strong background in engine programme management and P&L control, are essential. You will manage executive communications, performance reviews and contract governance while travel to support critical

Formación

• Bachelor's or Master's in Aerospace Engineering or Mechanical Engineering.
• 5+ years in engine programme management, preferably LEAP/CFM56.
• Strong PBH contractual, airline maintenance ops, shop visit management and engine availability drivers.

Responsabilidades

• Act as the primary interface with customers and oversee governance and executive communications.
• Lead the multidisciplinary programme team to ensure delivery and profitability.
• Own PBH programme P&L, monitor flight hours, cycles, costs and forecasts.
• Coordinate with OEM, suppliers and engineering, planning, shop and finance to meet priorities.
• Provide reliable reporting of KPIs and drive continuous improvement.

Conocimientos

Program management

Leadership

P&L management

Budgeting & forecasting

Customer-facing communication

English

Spanish

Educación

Bachelor's or Master's in Aerospace or Mechanical Engineering

Descripción del empleo

As Customer Program Manager for LEAP-1A PBH (Power-by-the-Hour) contracts, you will own the end-to-end customer programme, ensuring contract delivery, engine availability, financial performance and customer satisfaction. You will lead the multidisciplinary programme team and coordinate IAG Engine Tech, airline, OEM and supplier stakeholders to deliver reliable and profitable outcomes.

CORE RESPONSIBILITIES

Act as the primary customer interface. Lead programme governance, performance reviews and executive communications, ensuring contractual commitments, service levels and customer expectations are actively managed.

Lead the customer programme team, including the Fleet Technical Manager, Field Representative and PMO support. Align engineering, planning, shop, supply chain, finance and commercial teams around clear priorities and decisions.

Own the PBH programme P&L. Track flight hours and cycles, billing accuracy, maintenance cost and forecasts, and drive actions that protect cash, improve EBIT and maintain long-term contract sustainability.

Maintenance Planning & Engine Availability

Oversee removal planning, shop visit scheduling, workscope coordination, spare-engine coverage and turnaround performance to maximise fleet availability and reduce operational disruption.

OEM, Supply Chain & Risk Management

Coordinate with CFM International, suppliers and the repair network to secure parts, modules and technical support. Identify and mitigate technical, operational, contractual and delivery risks.

Performance Reporting & Continuous Improvement

Use reliability, cost and operational data to monitor programme KPIs, provide clear reporting to customers and leadership, and lead initiatives that improve time-on-wing, efficiency and customer satisfaction.

REQUIREMENTS

Education & Experience

Bachelor’s or Master’s degree in Aerospace Engineering, Mechanical Engineering or a related field. At least 5 years of experience in engine programme management, preferably involving LEAP or CFM56 fleets.

Strong understanding of PBH contractual frameworks, airline maintenance operations, shop visit management and engine availability drivers.

Proven capability in P&L management, budgeting, forecasting, billing control and maintenance cost optimisation.

Leadership & Project Management

Demonstrated ability to lead multidisciplinary teams, manage competing priorities and convert complex issues into clear decisions and executable plans.

Communication & Negotiation

Fluent in English and Spanish, with strong customer-facing, negotiation and executive communication skills in a multicultural environment.

Mobility & Adaptability

Willingness to travel and flexibility to support critical maintenance events, operational disruptions and AOG situations.