Customer Order Fulfillment Specialist

GE Vernova Inc; Torrejón de Ardoz; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the wind energy sector is seeking a Customer Order and Fulfillment Specialist to manage logistics and ensure timely order fulfillment. The role involves coordinating with various departments, maintaining customer communication, and utilizing IT systems effectively. Ideal candidates will have a business degree and extensive experience in parts fulfillment operations, with a proactive and analytical approach.

Formación

• Extensive experience in parts fulfillment operations within GE Wind Parts.
• Fluent in Spanish or German is highly valuable.
• Six Sigma Green Belt or equivalent quality certification.

Responsabilidades

• Ensure on-time order fulfillment and invoicing.
• Build effective communication channels with customers.
• Monitor invoicing and collection processes for parts orders.

Conocimientos

Analytical skills

Customer-oriented mindset

Communication skills

Teamwork experience

Educación

Business degree or technical discipline

Herramientas

Oracle ERP

ServiceNow

Office IT tools

Descripción del empleo

Job Description Summary

Customer Order and Fulfillment Specialist, Inbound and Outbound Logistics specialist.

Roles and Responsibilities

1. Ensure on-time order fulfillment, invoicing, and collection by coordinating actions with various departments for correct and cost-effective delivery.
2. Build effective communication channels with internal and external customers to understand their needs and develop optimal fulfillment strategies, keeping them informed about their order status.
3. Maintain a proactive forum with customers to address all parts and information requests with excellence, immediately addressing any deviations from expected service.
4. Translate customer parts needs into the supply chain to support both standard and special requests from projects or service sites.
5. Establish and manage relationships with GE local legal entities in existing and new countries, defining and improving processes to support parts operations and deliveries, including remote sites.
6. Coordinate logistics with LCOE & Warehouse for special needs.
7. Assist departments to expedite actions, ensuring timely fulfillment with quality and productivity.
8. Regularly report metrics like OTD and order backlog, analyzing reasons for delays and implementing corrective actions.
9. Identify potential problems and develop strategies to mitigate risks in parts fulfillment operations.
10. Utilize IT systems (Oracle, GE Libraries, ServiceNow, SupportCentral, Office tools) effectively, ensuring accurate data entry and timely updates.
11. Lead productivity initiatives to minimize logistics costs.
12. Monitor invoicing and collection processes for parts orders.
13. Contribute to financial and operational goals by driving fulfillment, productivity, and inventory optimization.
14. Participate in IT tool enhancements, promoting simplification, innovation, and digitization aligned with parts objectives.
15. Ensure compliance with EHS and other regulations, reporting concerns as needed.
16. Manage inbound delivery tracking in OTM, communicating any discrepancies.
17. Select appropriate delivery methods for inbound shipments based on demand dates.
18. Manage outbound shipments in OTM, especially for countries requiring export customs processing.
19. Update transportation matrices to reduce transit times and costs.
20. Support fulfillment team with transportation status updates and coordinate exceptional deliveries with the warehouse.
21. Supervise transportation-related invoices and ensure proper cost allocation.

Required Qualifications

• Business degree or technical discipline from an accredited institution.
• Extensive experience in parts fulfillment operations within GE Wind Parts.
• Proficiency with Oracle ERP, databases, ServiceNow, and Office IT tools.
• Accountable, proactive, independent worker with strong analytical skills and teamwork experience.
• Fluent in Spanish or German is highly valuable.

Desired Characteristics

• Strong controllership, customer-oriented mindset, and focus.
• Excellent communication, influencing, and interpersonal skills.
• Technical and commercial knowledge in Wind Energy Products.
• Ability to operate in a dynamic, global environment.
• Six Sigma Green Belt or equivalent quality certification.

Additional Information

Relocation Assistance Provided: No

J-18808-Ljbffr