Customer Operations Specialist (Italian & English)

Camper; Inca; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading footwear brand based in Mallorca seeks a Customer Operations Specialist to manage B2B customer relations. The role involves overseeing account operations, logistics, and EDI processes in a fast-paced environment, requiring strong analytical skills and team collaboration. Join a dynamic company committed to sustainability with opportunities for professional growth.

Servicios

Discounts on Camper products

Team outings and events

Flexible working schedule

Daily lunch menu at the Camper Cantina

Flexible remuneration with tax benefits

Formación

• Fluency in Italian and English is required, other languages are a plus.
• Desirable 2-4 years of experience in a similar position.
• Energetic attitude with a focus on process improvement.

Responsabilidades

• Manage account operations and ensure timely deliveries.
• Monitor customer conditions, prices, and claims.
• Handle logistics, customs, and credit management.

Conocimientos

Analytical skills

Service orientation

IT skills

Communication skills

Educación

Degree in business administration or economics

Herramientas

Excel

SAP

Descripción del empleo

Looking for a challenging new role in a creative environment?

Camper is a contemporary footwear brand based on the Mediterranean island of Mallorca. Combining design-driven innovation with over 145 years of shoemaking heritage, we are a certified B Corp that creates collections inspired by the laid-back local lifestyle and the arts, fusing traditional craftsmanship with contemporary design.

A fast-paced work environment on the largest Balearic island awaits. Want to discover more? Read on.

We are looking for a Customer Operations Specialist who will be responsible for B2B customers operations and reports directly to the Customer Operations Manager.

Responsibilities

• Responsible for manage accounts operations, route orders according to customer requirements, meet delivery deadlines, handle delays, process returns, etc..
• Responsible for EDI process with the customer, communications follow up, transmissions between EDI and SAP, EDI operations monitoring and process improvements.
• Responsible for customer conditions monitoring, prices, agreements, special discounts, claims and differences.
• Orders management, VAS and special requirements.
• Logistics, deliveries follow up, shipments, customs, etc..
• Credit Management, payments, bank reconciliation, etc..

Required

• Degree in business administration or economics
• Fluent in Italian and English. Any other is a plus.
• Experience: Desirable to have 2-4 years of working experience for a multinational or international brand in a similar position.
• Excellent analytical skills, Service orientated and must work well in a team environment. Passionate to apply technology to the customer operations processes.
• Energetic and open mind to proactively identify and propose improvement initiatives
• IT skills: Proficiency with Office software specially with Excel and knowledge of SAP will be a plus
• Excellent communication skills: ability to transmit clear instructions, strategy, and direction both speaking and writing.
• Desirable residence location: Mallorca

What we offer

• A dynamic and multicultural working environment that fosters teamwork, learning, and professional growth.
• Discounts on Camper products.
• Team outings and events.
• Immediate start date with a flexible schedule.
• Daily lunch menu at the Camper Cantina.
• Flexible remuneration with tax benefits: medical insurance, training, childcare, etc.
• You will be part of a leading company in the fashion sector, dynamic, innovative, highly aware and committed to sustainability, with a close and inspiring working environment.

Camper is committed to the principle of equal opportunities to create a diverse and inclusive business. We value the differences that diversity brings to our brand and uphold this as part of our company values.

We aim to provide a working environment that fosters inclusion, fairness, equity, and respect for social and cultural diversity and that is free from unlawful discrimination and harassment. Our recruitment processes consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled status or any other characteristic protected by law.

If you’re interested in growing professionally and identify with our mission to Walk with Purpose, we invite you to send us your CV as soon as possible. All candidates, including those with a range of distinctive backgrounds and experiences, will be considered.