Customer Operations Manager, Iberia (Madrid)

LEGO Brand Retail Inc.; Madrid; Hybride; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid Working

Life and Disability Insurance

Wellbeing program

Colleague discount

Bonus scheme

Résumé du poste

LEGO Brand Retail Inc. is seeking a Customer Operations Manager for Iberia, based in Madrid with a 3-day-per-week office presence.

You will lead cross-functional order-to-delivery activities and retail inventory management, connecting customer service, logistics and demand planning to drive smarter processes through technology and collaboration. The role emphasizes implementing and optimising end-to-end processes, using SAP and generative AI tools, and leading a team across distribution, order

Qualifications

• Lead and develop a Customer Operations team responsible for order-to-delivery activities with in-country retailers.
• Manage customer operations across distribution, order management, or customer service.
• Implement and optimise processes across distribution, order management, and customer service.
• Bring in-depth knowledge of SAP and use of generative AI Tools to improve customer operations.

Responsabilités

• Shape an effective Customer Operations setup focused on reliable order-to-delivery.
• Improve processes spanning distribution, order management, and customer service.
• Bring inventory management and demand planning closer together to support customer operations.
• Explore practical ways new technologies including AI can make customer operations processes simpler and more effective through a test and learn approach.
• Work across customer supply, logistics and commercial teams to connect activities around the customer.

Connaissances

Customer ops leadership

Order-to-delivery management

Process optimization

SAP

Generative AI tools

Spanish language

English proficiency

Madrid 3 days/week

Outils

SAP

Generative AI

Description du poste

Job Description

Customer Operations Manager, Iberia (Madrid)

Please apply with an English CV

Just imagine improving how customer operations flow from orders through distribution, using smarter processes and new technologies. Then make it real.

About the role

As our Customer Operations Manager, Iberia, you'll lead customer operations across order-to-delivery activities and retail inventory management. This is a permanent, full-time role where you'll connect customer service, logistics and demand planning and logistics, while improving the processes that bring them together through organisation, technology, and collaboration.

Required Qualifications

• Lead and develop a Customer Operations team responsible for order-to-delivery activities in an international consumer goods company partnering with in-country retailers (e.g. grocers, dept stores, independent toy specialists).
• Manage customer operations across distribution, order management, or customer service activities.
• Implement and optimise processes across distribution, order management, and customer service.
• Bring in-depth knowledge of SAP and use of generative AI Tools to improve customer operations processes via a curious and learning mindset sharing knowledge across the team.
• Fluent in Spanish and a strong English business proficiency.
• An ability to work 3-days per week from our Madrid office.

Preferred Qualifications

• Connect order to delivery operations with demand planning & retail inventory management.
• Coordinate order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams.

What you'll build

• Shape an effective Customer Operations setup focused on reliable order-to-delivery execution.
• Improve processes spanning distribution, order management, and customer service.
• Bring inventory management and demand planning closer together to support customer operations.
• Explore practical ways new technologies including AI can make customer operations processes simpler and more effective through a test and learn approach.
• Work across customer supply, logistics and commercial teams to connect activities around the customer.

If you've worked in a role where you bring customer operations, logistics and inventory activities together, you'll feel at home here. What matters most is turning operational experience into practical improvements while keeping customers and colleagues connected.

Life on the team

You'll join a team where collaboration matters because great customer operations cross functional boundaries. You'll collaborate closely with colleagues across key account management, customer supply, regional logistics and other partner teams. You'll bring people together around shared priorities, communicate clearly and create space for different perspectives while taking ownership of your area.

What success looks like

You'll become a trusted operational lead across the order-to-delivery journey, connecting inventory, demand planning, and customer service without losing sight of execution. You'll help the team strengthen its processes while proactively seeking out ways of working using new technologies. Success will come through close coordination with key account managers, customer supply stakeholders and regional logistics teams using strong collaborative skills.

#LI-MH

What’s in it for you?

Here is what you can expect:

Family Care Leave

We offer enhanced paid leave options for those important times.

Insurances

All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing

We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount

We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus

• We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace:

Your workplace will be the office, store or factory specified in this advert.

Hybrid Working:

Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.