Customer Operations Manager, Iberia (Madrid)

LEGO Brand Retail; España; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Family care leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid working

Résumé du poste

LEGO Brand Retail in Madrid is seeking a Customer Operations Manager, Iberia, to lead end-to-end order-to-delivery activities and retail inventory management. You will connect customer service, logistics and demand planning to deliver efficient, technology-enabled processes across the Iberia region.

The role requires strong leadership, SAP expertise, and the use of generative AI tools to continually improve operations.

Qualifications

• Experience leading order-to-delivery operations in a consumer goods company partnering with in-country retailers.
• Manage distribution, order management, and customer service activities.
• Implement and optimise processes across distribution, order management, and customer service.
• In-depth knowledge of SAP and use of generative AI tools to improve processes.
• Fluent in Spanish with strong business English.
• Ability to work 3 days per week from Madrid office.

Responsabilités

• Lead customer operations across end-to-end order-to-delivery activities and retail inventory management.
• Connect customer service, logistics and demand planning to improve processes through technology and collaboration.
• Shape an effective customer operations setup focusing on reliable execution and integration of inventory and demand planning.

Connaissances

Leadership

Cross-functional collaboration

Process improvement

Spanish language

English proficiency

In-office Madrid

Outils

SAP

Generative AI Tools

Description du poste

Customer Operations Manager, Iberia (Madrid)

Just imagine improving how customer operations flow from orders through distribution, using smarter processes and new technologies. Then make it real.

About the role

As our Customer Operations Manager, Iberia, you'll lead customer operations across order-to-delivery activities and retail inventory management. This is a permanent, full-time role where you'll connect customer service, logistics and demand planning and logistics, while improving the processes that bring them together through organisation, technology, and collaboration.

Required Qualifications

• Lead and develop a Customer Operations team responsible for order-to-delivery activities in an international consumer goods company partnering with in-country retailers (e.g. grocers, dept stores, independent toy specialists).
• Manage customer operations across distribution, order management, or customer service activities.
• Implement and optimise processes across distribution, order management, and customer service.
• Bring in-depth knowledge of SAP and use of generative AI Tools to improve customer operations processes via a curious and learning mindset sharing knowledge across the team.
• Fluent in Spanish and a strong English business proficiency.
• An ability to work 3-days per week from our Madrid office.

Preferred Qualifications

• Connect order to delivery operations with demand planning & retail inventory management.
• Coordinate order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams.

What you'll build

Shape an effective Customer Operations setup focused on reliable order-to-delivery execution. Improve processes spanning distribution, order management, and customer service. Bring inventory management and demand planning closer together to support customer operations. Explore practical ways new technologies including AI can make customer operations processes simpler and more effective through a test and learn approach. Work across customer supply, logistics and commercial teams to connect activities around the customer. If you've worked in a role where you bring customer operations, logistics and inventory activities together, you'll feel at home here. What matters most is turning operational experience into practical improvements while keeping customers and colleagues connected.

Life on the team

You'll join a team where collaboration matters because great customer operations cross functional boundaries. You'll collaborate closely with colleagues across key account management, customer supply, regional logistics and other partner teams. You'll bring people together around shared priorities, communicate clearly and create space for different perspectives while taking ownership of your area.

What success looks like

You'll become a trusted operational lead across the order-to-delivery journey, connecting inventory, demand planning, and customer service without losing sight of execution. You'll help the team strengthen its processes while proactively seeking out ways of working using new technologies. Success will come through close coordination with key account managers, customer supply stakeholders and regional logistics teams using strong collaborative skills.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace: Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is