Customer Operations Executive - Barcelona - EV Charging / Cleantech - Hybrid - up to €40K + Benefits

EVEREC; Barcelona; Presencial; EUR 40.000; Jornada completa

Descripción de la vacante

Join a forward-thinking clean tech scale-up as a Customer Operations Executive, where you'll play a vital role in enhancing the customer journey for electric vehicle charging solutions. In this hybrid position based in vibrant Barcelona, you'll provide essential technical support, guide customers through installations, and work closely with sales and technical teams. This is an exciting opportunity to contribute to sustainable mobility solutions while being part of a passionate team driving innovation in the EV industry. If you're proactive, data-driven, and eager to make an impact, this role is perfect for you.

Formación

• 2+ years in an operations support role, ideally with technical products.
• Native fluency in Spanish and professional proficiency in English.

Responsabilidades

• Provide technical support for EV charging products to customers.
• Manage and assign installers based on survey information.

Conocimientos

Technical Support

CRM Systems

Communication Skills

Problem Solving

Herramientas

Zendesk

Freshdesk

Intercom

Descripción del empleo

Customer Operations Executive | Barcelona, Spain | EV Charging | €40k + Benefits

Job Title: Customer Operations Executive - Barcelona

Location: Barcelona (Hybrid)

Contract Type: Permanent

Compensation: up to €40k

Languages Required: Spanish and English

About the Company

We’re working with a next-generation clean tech scale-up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently named Fast Track Company of the Year, this company is setting the standard for sustainable mobility solutions in Europe.

About the Role

As a Customer Operations Executive, you will play a crucial role across the entire customer journey - from first contact through aftercare. You’ll manage technical product support, guide customers through EV charger installations, and support the sales team with lead management. This is a hands-on, customer-facing role where you'll collaborate with technical, sales, and partner teams to deliver an exceptional experience.

Key Responsibilities

• Provide technical support for EV charging products to customers and installation partners
• Troubleshoot product and installation issues, collaborating with engineering where needed
• Lead customers through the installation process and monitor partner performance
• Manage and assign installers based on survey information and capacaity
• Support the sales team by tracking and updating leads in the CRM systema
• Create helpful documentation to streamline customer support and reduce incoming inquiries

What We’re Looking For

• Native fluency in Spanish and professional proficiency in English. Additional European languages (Italian, Portuguese, German, or Dutch) are a plus.
• 2+ years in an operations support role, ideally with technical products.
• Experience working with CRM systems like Zendesk, Freshdesk, or Intercom.
• Exceptional communication skills and a strong customer-first mindset.
• Organised, proactive, data-driven, and comfortable solving complex problems.
• Knowledge or experience in the EV charging industry is a strong advantage.

Work Environment:

You'll be based in the Barcelona office three days a week, working in a fast-paced, mission-driven environment where your contributions will directly accelerate the adoption of clean energy solutions.

Why Join?

• Be part of an ambitious EV Charging scale-up during a period of rapid growth.
• Work alongside passionate teams committed to sustainability and innovation.
• Make a real impact on the future of energy and transportation.

If this role is of interest, please apply directly. Email [e-mail] with any questions.