Customer Operations Administrator

Tecan; Burgos; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Tecan is seeking a Customer Operations Administrator to join their team in Barcelona. In this role, you will process customer orders, manage contracts, and collaborate with internal stakeholders to ensure efficient operations. The ideal candidate will have a degree in Commercial Administration, along with 2 years of experience and familiarity with tools like SAP. This position offers the opportunity to contribute to a diverse environment while ensuring excellent customer service.

Servicios

Comprehensive compensation and benefits package

Opportunities for career growth within the company

Working in an international and diverse environment

Empowerment through strong company culture

Formación

• Minimum of 2 years' experience in similar role.
• Familiarity with SAP and basic logistics knowledge.
• Ability to work independently with effective communication.

Responsabilidades

• Processing customer orders from entry to invoicing.
• Managing contracts and creating stakeholder notifications.
• Providing accurate information to key stakeholders.

Conocimientos

Effective communication

Service orientation

Order management

Educación

Degree in Commercial Administration

Herramientas

SAP

Microsoft Office Suite

Descripción del empleo

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Operations team and bring your passion and talent to work.

Customer Operations Administrator 100%

Barcelona, Spain

Your contribution

In this challenging and important role, you will be part of the Customer Operations Team. Customer Operations is a cross-functional collaborative team that acts as the focal point between Customer, Sales, Service, and Operations. The team aims to ensure all responses are handled promptly with expertise, meeting all needs while ensuring processes are aligned, optimized, and compliant.

Your responsibilities will include :

• Processing customer orders and contracts from entry to invoicing
• Managing contracts, warranties, and creating stakeholder notifications
• Providing accurate and timely information to key stakeholders in the order management process (e.g., customers, suppliers, sales, and service colleagues)
• Organizing and monitoring transportation related to orders
• Collaborating with internal stakeholders by providing information on order status, delivery, and invoicing
• Maintaining accurate order inventories and internal reports
• Creating and maintaining customer accounts (existing and new) in the ERP system
• Providing administrative support to the CO Team and other regional offices in Europe when needed (e.g., during vacations or sick leave)

Your background

• Degree in Commercial Administration or a related field
• Minimum of 2 years’ experience in a similar role (Customer Service, sales support, or back-office functions)
• Familiarity with SAP, Microsoft Office Suite, and basic logistics knowledge
• Ability to work independently with a strong sense of service and effective communication skills internally and externally

We’re not just looking for hard skills; we’re seeking passionate individuals who bring their talent to work.

What makes working at Tecan unique

• The opportunity to make an impact on the future
• Working in an international and diverse environment
• Opportunities for career growth within the company
• Empowerment through our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from [source].

We look forward to receiving your application online. Please submit your CV or resume (without picture, cover letter, reference letters, or diplomas; optional).

Only applications meeting all requirements will be considered.

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Our purpose

At Tecan, we are driven to improve people’s lives and health. We empower customers to scale healthcare innovation globally, from life science to clinical applications. We collaborate from early-stage innovation through project implementation, delivering products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count

Our values—trust, highest standards, and ambition—are the foundation of our culture. We foster a positive and empowering environment where our most valuable assets—our employees—can grow and contribute their passion and talent.

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