Customer Operations Administrator

Tecan Austria GmbH; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join Tecan as a Customer Operations Administrator in Barcelona, where you will play a pivotal role in processing customer orders and collaborating with internal stakeholders. This position requires a degree in Commercial Administration and a minimum of two years of experience in customer service or sales support. You will work in an international and dynamic environment, contributing to optimizing processes and ensuring customer satisfaction.

Servicios

Comprehensive compensation and benefits package

Opportunities for career growth

International and diverse working environment

Formación

• Minimum 2 years’ experience in a similar position.
• Familiarity with SAP and Microsoft Office.
• Strong sense of service, able to communicate internally and externally.

Responsabilidades

• Process customer orders and manage contracts.
• Ensure accurate information to key stakeholders.
• Provide administrative support for the team.

Conocimientos

Customer Service

Sales Support

Communication

Educación

Degree in Commercial Administration

Herramientas

SAP

Microsoft Office Suite

Descripción del empleo

Select how often (in days) to receive an alert :

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!

Ever wondered how your skills and unique background could impact the world of tomorrow?Join our Customer Operations team and bring your passion and talent to work.

Customer Operations Administrator 100%

Barcelona, Spain

Your contribution

In this challenging and important role, you will be part of the Customer Operations Team. Customer Operations is a cross functional collaborative team that is the focal point between Customer, Sales, Service, and Operations. The team aims to ensure that all responses are handled in a timely manner with expertise and proficiency, all needs are met whilst ensuring processes are aligned, optimised and compliant.

Your responsibilities will include :

• Process customer orders / contracts from order entry to invoicing
• Management of contracts / warranty and creation of stakeholder notifications
• Ensure accurate timely information to key stakeholders in the order management process (such as : customers, suppliers, service and sales colleagues)
• Organize and monitor transportation associated to orders
• Collaborate with internal stakeholders : e.g. provide information on order status, delivery status, invoicing…
• Maintaining an accurate order inventory and various internal reports.
• Creating & maintaining customer accounts (existing and newly created) in the ERP system.
• Administrative support for CO Team / other regional offices in Europe when required (Back up during vacation, sick leave)

Your background

• Degree in Commercial Administration or similar
• Minimum 2 years’ experience in a similar position (Customer Service, sales support or back-office function)
• Familiarity with SAP, Microsoft Office Suite, Basic Logistic Knowledge
• Independent way of working, strong sense of service, able to communicate internally and externally.

We’re not just looking for hard skills : We’re looking for people who bring their passion and talent to work.

W hat makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work .

We’re looking forward to receiving your application online. Please submit your CV or resume (w / o picture and w / o cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.

lifescience #healthcare #automation #medicaldevice #biology #biotechnology #customeroperations #sales #service #operations

Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

J-18808-Ljbffr