Customer Operations Administrator

Tecan; Albacete; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join Tecan as a Customer Operations Administrator, where you will play a vital role in managing customer orders and contracts within a collaborative cross-functional team. This position requires a degree in Commercial Administration and 2+ years of relevant experience. You will contribute to improving healthcare processes while working in an empowering environment with career growth opportunities.

Servicios

Opportunities for career growth

Comprehensive compensation and benefits package

Empowerment through a unique company culture

Formación

• Minimum 2 years’ experience in a similar role.
• Familiarity with logistics is a plus.
• Ability to work independently.

Responsabilidades

• Processing customer orders and contracts from order entry to invoicing.
• Managing contracts and warranties, creating stakeholder notifications.
• Maintaining an accurate order inventory and internal reports.

Conocimientos

Customer Service Orientation

Effective Communication

Independence

Educación

Degree in Commercial Administration or similar

Herramientas

SAP

Microsoft Office Suite

Descripción del empleo

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Operations team and bring your passion and talent to work.

Customer Operations Administrator 100%

Location: Barcelona, Spain

Your contribution

In this challenging and important role, you will be part of the Customer Operations Team. Customer Operations is a cross-functional collaborative team that acts as the focal point between Customer, Sales, Service, and Operations. The team ensures that all responses are handled in a timely manner with expertise and proficiency, meeting all needs while ensuring processes are aligned, optimized, and compliant.

Your responsibilities will include :

• Processing customer orders and contracts from order entry to invoicing
• Managing contracts, warranties, and creating stakeholder notifications
• Providing accurate and timely information to key stakeholders in the order management process (e.g., customers, suppliers, service, and sales colleagues)
• Organizing and monitoring transportation associated with orders
• Collaborating with internal stakeholders, e.g., providing information on order status, delivery status, invoicing
• Maintaining an accurate order inventory and internal reports
• Creating and maintaining customer accounts (existing and new) in the ERP system
• Providing administrative support to the CO Team and other regional offices in Europe as needed (backup during vacations or sick leave)

Your background

• Degree in Commercial Administration or similar
• Minimum 2 years’ experience in a similar role (Customer Service, sales support, or back-office functions)
• Familiarity with SAP, Microsoft Office Suite, basic logistics knowledge
• Ability to work independently, strong customer service orientation, effective internal and external communication skills

We’re not just looking for hard skills; we’re looking for people who bring their passion and talent to work.

What makes working at Tecan unique

• The opportunity to make a meaningful impact on the world of tomorrow
• Working in an international and diverse environment
• Opportunities for career growth within the company
• Empowerment through our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from [source].

We look forward to receiving your application online. Please submit your CV or resume (without picture, cover letter, reference letters, and diplomas are optional).

Only applications that fully meet our requirements will be considered.

Keywords: lifescience, healthcare, automation, medical device, biology, biotechnology, customer operations, sales, service, operations

Our purpose.

At Tecan, we are driven to improve people’s lives and health. We empower our customers to scale healthcare innovation globally, from life science to clinical applications. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count.

Our values—trust, highest standards, and ambition—are the cornerstones of our business and underpin Tecan's culture. We foster a positive and empowering environment where our most valuable assets—our employees—can grow and bring their passion and talent to work.

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