Customer Lifecycle Manager Native Dutch Speakers in Valencia

Cross Border Talents; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international recruitment agency in Valencia is seeking a Customer Relationship Manager to oversee the customer lifecycle, build strong relationships, and enhance the customer experience. The ideal candidate is a native Dutch speaker with B2 English proficiency and proven experience in account management. The role offers a competitive salary, professional development opportunities, and a supportive work environment.

Servicios

Competitive salary package with performance incentives

Opportunities for professional development

Supportive and collaborative work environment

Focus on work-life balance

Formación

• Proven experience in customer relationship management or account management.
• Ability to analyze data and generate actionable insights to improve customer satisfaction.
• Excellent problem-solving skills and a proactive approach to customer support.

Responsabilidades

• Oversee the entire customer lifecycle from onboarding to satisfaction.
• Build strong relationships with clients to understand their needs.
• Collaborate with teams to enhance the customer experience.
• Monitor customer metrics for upselling opportunities.
• Conduct regular check-ins to ensure desired outcomes.
• Gather customer feedback for product improvements.
• Implement strategies to reduce churn and increase retention.

Conocimientos

Native Dutch speaker

B2 level proficiency in English

Strong communication skills

Customer-centric mindset

Data analysis and insights generation

Problem-solving skills

Familiarity with CRM systems

Descripción del empleo

Key Responsibilities

• Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.
• Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.
• Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
• Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
• Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
• Gather and analyze customer feedback to inform product improvements and service enhancements.
• Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements

• Native Dutch speaker with B2 level proficiency in English.
• Proven experience in customer relationship management or account management.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Ability to analyze data and generate actionable insights to improve customer satisfaction.
• Excellent problem-solving skills and a proactive approach to customer support.
• Familiarity with CRM systems and customer engagement tools.

Benefits

• Competitive salary package with performance incentives.
• Opportunities for professional development and career progression.
• Supportive and collaborative work environment in Valencia.
• Regular working hours with a focus on work-life balance.