Customer Journey Internship

Stay Unique; Barcelona; Vor Ort; EUR 8.900 - 11.000; Teilzeit

Benefits dieser Stelle

Paid internship

100% on-site in Barcelona

International environment

Zusammenfassung

Stay Unique in Barcelona is seeking a Guest Experience intern to help create memorable stays for guests at our Barcelona property. You will assist with reservations, support guest communications, and help ensure every guest feels at home.

You will collaborate with a multilingual team to update guest information, coordinate check-ins, and resolve inquiries. Your enthusiasm and teamwork will help guests enjoy a seamless experience.

Qualifikationen

• 100% enthusiasm
• Enrolled in a Tourism, Hospitality or related degree
• Internship agreement for minimum 6 months
• Part-time (30 hours/week) or full-time, mornings preferred
• Strong communication and teamwork skills
• Advanced Spanish and English; other languages valued
• Available starting November 2026

Aufgaben

• Assist in managing reservations and customer service to create a unique guest experience
• Collaborate with team to update guest information before arrival for a seamless check-in
• Support coordination of check-ins with cleaning team
• Resolve guest inquiries and incidents with quick, effective solutions
• Contribute to continuous improvement through guest feedback

Kenntnisse

Communication skills

Teamwork

Customer service

Spanish language

English language

Ausbildung

Tourism or Hospitality degree (Vocational/Bachelor/Master)

Jobbeschreibung

Join Stay Unique and be part of a unique experience in Barcelona!

We are Stay Unique, managing tourist accommodations in Barcelona, Málaga, and Sevilla. And we have just signed our first hotel and expanded to Greece! We are winners of the World Travel Award and Great Place to Work, certifications we achieved thanks to something that makes us unique: Making people feel cared for.

And you? Do you like talking to people? Does the word work sound like fun to you? Do you often ask yourself: What's next, what else can be done? If any of this connects with you, we are looking for you in our Guest Experience team!

Tasks

We are looking for someone who adds value to us in:

• Assisting in the management of reservations and customer service, with the intention of generating a unique experience for guests.

• Collaborating with the team to update guest information before arrival to ensure their arrival is optimal and feels like entering their own home.

• Supporting the coordination of check-ins, facilitating a smooth transition for guests and the cleaning team.

• Participating in the resolution of guest inquiries and incidents, offering quick and effective solutions so they only have to worry about enjoying themselves!

• Contributing to the continuous improvement of internal processes through the collection of guest feedback. You are not coming just to learn, but also to contribute and leave a mark.

Requirements

Please consider these requirements before applying:

• 100% enthusiasm! And furthermore...

• Being enrolled in a Vocational Cycle, Bachelor's or Master's Degree in Tourism, Hospitality, or similar.

• Being able to do an internship agreement for a MINIMUM OF 6 MONTHS. Because it is the minimum necessary for you to truly learn.

• Minimum part-time schedule of 30 hours per week or full-time, especially mornings.

• Communication skills and ability to work in a team. In other words, you love talking to people by call or in writing and doing shared tasks with multiple people.

• Advanced level of Spanish and English; other languages will be valued. To be able to talk to people from different parts of the world.

• Availability starting November 2026

Benefits

• Working here is much more than daily tasks. Every day is one more attempt to make people feel cared for.

• An international environment: You will work in a family with over +19 nationalities.

• Modalidad 100% on-site in Barcelona.

• Uniquely rewards and extra-work events. You won't miss out on the fun together.

• Paid internship! According to schedule and your profile.

• Expected start date: November 2026