Customer Journey Expert / Product Owner

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Customer Journey Expert Service!

What do you need to fulfill this job?

• We are looking for a Customer Journey Expert for Investment & Funds Entrusted area that can help us to migrate our broker platform to a new back office system, offering seamless customer processes and new enablers to be faster in future developments.
• Close collaboration with an agile ING team, responsible to develop, launch and maintain an attractive product & service value proposition on the market providing the highest customer satisfaction and in the most efficient way, reducing complexity and pursuing high quality standards.
• Definition, selection and analysis of data to gather insights that enhance the decision-making process.
• Translation of business needs into detail requirements for the implementation, covering user experience, non-functional requirements and back office processes. Set up roadmaps and solve impediments, as well as ensuring all use cases are properly tested before going into production.
• Close relation with technical team to establish a bidirectional relationship between IT and Business in order to build the strongest broker platform with better customer journeys.
• Contribution to support the adoption of cyber security practices for effectively protecting our customers against risks in the digital world.
• Contribution with Risk, Compliance, and Legal stakeholders to make sure all ING products and services comply with regulation and policies.

About HCLTech :

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Why Us?

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
• We offer freedom and flexibility on the job, empowering our employees to make decisions.
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility. Our company is extremely diverse with representation of 165 nationalities.
• We offer the opportunity to work with colleagues across the globe.
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.