Customer Happiness Hero - Freelance

Internwise; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in customer service is seeking candidates for a remote position focused on user activity monitoring and feedback analysis. Ideal candidates are team players with excellent communication skills and experience in customer support roles. Fluency in English is required, and additional language skills are a significant advantage.

Formación

• Experience in customer service handling emails and chats.
• Fluency in English required; other languages a plus.
• Positive attitude, willingness to learn, and curiosity.

Responsabilidades

• Monitor user activities and report irregularities.
• Suggest service improvements based on customer feedback.
• Collaborate with the customer service team.

Conocimientos

Communication

Critical Thinking

Customer Service

Team Player

Analytical Skills

Descripción del empleo

Social network you want to login/join with:

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Client:

Location:

Freelance, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1863

Job Views:

147

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

YOUR RESPONSIBILITIES:
-Validation: you will monitor the activity of users, report irregularities and follow up on spotted issues to rest of the customer service team to improve conversion and processes within the customer service.
-Feedback analysis: you will suggest improvements to our service and innovative ideas based on feedback from our pet-parent customers that you will have analysed.
-Additional missions: this is only the beginning of Holidog’s journey, so there is still a lot that needs to be done. You’ll be offered other missions depending on your interests and the skills you want to develop.

YOUR BACKGROUND AND SKILLS:
-Team Player : You know how to work in a team, have excellent communication, know how to report things efficiently, you have experience in reporting frequently to a team leader/manager.
-Critical thinking: You are great at making quick decisions and are able to be analytical and critical.
-Experience: You have already worked in a customer service, handled emails, communicated with clients on an online chat and ideally used tools like Intercom, Olark and Zendesk.
-Curiosity: you have a positive attitude and show willingness to learn new concepts and improve. You are not afraid to ask questions and get out of your comfort zone.
-Customer Savior: you love customer service and see yourself having a career in it.
-Language requirements: your written and spoken English is flawless . Fluency in French, Spanish, Italian, German and/or Dutch is a HUGE plus.

If you match this description, then apply now

ADDITIONAL INFORMATION:
Start date: Immediate.
Type of contract: Full time hours (35-40 hours a week) / Part time also accepted Monday to Friday (Saturdays if possible).
Location: Remote working.
Remuneration: 400-650€ per month (depending on hours/profile).]]>