Customer-First Teller: Cash, Service & Digital Help

santander; España; Presencial; EUR 26.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Santander Benefits

Descripción de la vacante

Santander is seeking a Full Time Teller in Wyomissing, PA. You will engage with customers, process transactions, and use digital tools to guide self-service options. This role emphasizes accuracy, exceptional service, and compliance with bank policies.

You will handle deposits, withdrawals, transfers, cash management, and cross-sell suitable products. Requires a high school diploma and 6+ months cash handling and customer service experience.

Formación

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilidades

• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Provide exceptional customer service and resolve concerns.
• Refer product solutions and deepen customer relationships.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Cross-sell bank products to customers.
• Educate customers on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area and support nearby branches.

Conocimientos

Cash handling

Customer service

Communication skills

Risk awareness

Policy adherence

Digital tools aptitude

Multitasking

Attention to detail

Math skills

Weekend/evening hours

Educación

High school diploma/GED

Herramientas

Microsoft Office

Descripción del empleo

Santander is seeking a Full Time Teller in Wyomissing, PA. You will engage with customers, process transactions, and use digital tools to guide self-service options. This role emphasizes accuracy, exceptional service, and compliance with bank policies.

You will handle deposits, withdrawals, transfers, cash management, and cross-sell suitable products. Requires a high school diploma and 6+ months cash handling and customer service experience.