Customer Experience Strategy Manager

buscojobs España; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading travel subscription platform is seeking a Customer Experience Strategy Manager to shape the overall customer experience strategy. The role involves strategic leadership, data-driven decision making, and fostering a data-centric culture. Competitive benefits and a hybrid work model are offered.

Servicios

Flexible benefits

Bonuses

Discounts

Access to Coursera

Workshops

Leadership development

Free snacks

Formación

• 3-6 years experience in a top-tier strategic consultancy.
• Experience in ecommerce, digital marketing, or online companies is highly valued.

Responsabilidades

• Lead a team of analysts to drive data-driven decisions.
• Develop and monitor customer experience metrics and dashboards.

Conocimientos

Analytical Skills

Problem Solving

Stakeholder Communication

Educación

Bachelor's Degree in Business

Master’s in Business Administration

Descripción del empleo

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Customer Experience Strategy Manager

Client : eDreams ODIGEO

Location : Spain

Job Category : Other

EU work permit required : Yes

Job Description: Why eDreams ODIGEO?

Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe with 21 million customers across 44 markets and 5 brands, and 65M Prime members. We handle over 100 million searches daily and make up to 18 billion AI predictions each day, with more than 1600 employees from over 60 nationalities.

We are a tech company revolutionizing travel booking through consumer insights, innovative technology, market leadership, and Prime, the world's first travel subscription service.

What you will do :

This pivotal role supports the Chief Customer Experience Officer, shaping the overall customer experience strategy. You will lead a team of analysts to drive data-driven decisions across all customer interactions.

Key Responsibilities :

• Strategic Leadership : Partner with CX leadership to define and implement the customer experience vision. Develop strategies aligned with business goals. Conduct market research and competitive analysis to understand customer needs and industry trends.

• Data-Driven Decision Making : Develop and monitor customer experience metrics and dashboards. Analyze customer feedback, NPS, churn, and other data to identify trends and opportunities. Collaborate with product and IT teams to ensure a seamless customer experience and to develop AI-powered solutions like chatbots and personalized recommendations. Foster a data-centric culture and develop team skills through training.

• Speed & Agility : Respond swiftly to changing customer needs and market conditions.

What you need to succeed :

• 3-6 years experience in a top-tier strategic consultancy.
• Exceptional analytical skills.
• Strategic mindset with a hands-on approach; problem solver.
• Experience in ecommerce, digital marketing, or online companies is highly valued.
• Excellent stakeholder communication skills.
• Proactive and outspoken attitude.
• Bachelor's Degree in Business, Engineering, Mathematics, Economics, or related; Master’s in Business Administration preferred.
• Business proficiency in English (C1-C2).

What’s in it for you?

We offer competitive benefits, including flexible benefits, bonuses, and discounts. We support continuous learning with access to Coursera, workshops, and leadership development. We promote career growth through personalized paths and internal mobility. Our hybrid work model emphasizes outcomes, and we foster a fun, inclusive environment with team events and a casual dress code. Enjoy free snacks and a vibrant, innovative workplace.

If you're ready to advance your career with excellent benefits and work-life balance, apply now to join our diverse and passionate team shaping the future of travel.

We are an equal-opportunity employer committed to diversity. We encourage all qualified candidates to apply, even if you do not meet every requirement.

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