Customer Experience Specialist @ Online Payment Platform (German Native)

weWow; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join weWow in sunny Valencia for an exciting customer support position that emphasizes communication and problem solving. Work with a dynamic team in a vibrant scale-up environment, providing exceptional service to enhance customer experiences. Enjoy numerous perks like free meals, Spanish classes, and career growth opportunities.

Servicios

Breakfast and lunch provided

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Formación

• Native German and C1 level in English
• Prior experience in customer service is a plus

Responsabilidades

• Provide top-notch support to C2C customers via phone, email, and chat
• Collaborate with customers to identify effective solutions
• Handle troubleshooting and manage payment inquiries

Conocimientos

Communication

Problem Solving

Customer Service

Proactivity

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Welcome to the Online Payment Platform! Based in the Netherlands, they are a cutting-edge scale-up revolutionizing the online payment landscape. With their innovative solutions, they empower businesses to navigate the complexities of digital transactions with ease and security. As they rapidly expand, their mission is to simplify payment processes, enhance user experiences, and drive growth for their clients.Join us as they lead the charge in shaping the future of online payments!

How to WOW.

• Provide top-notch support to C2C customers via phone, email, and chat

• Collaborate with customers to identify effective solutions

• Brainstorm with colleagues to enhance the Customer Experience

• Handle troubleshooting, innovation, and change management daily

• Utilize the latest technology and AI to develop expertise

• Manage payment inquiries from sellers and buyers on various platforms

• Improve Trustpilot reviews and company NPS through exceptional service

• Flag and escalate customer queries while proposing suitable solutions

• Optimize business processes to enhance the customer journey

The WOW factor.

• Native Germanand C1 level in English

• Customer service is second nature to you, prior experience in the field is an advantage

• Exceptional communication skills that facilitate meaningful interactions

• Proactive and solution-oriented mindset to tackle challenges effectively

• Ability to think outside the box and consistently deliver customer solutions

• Proficient with computers and possess lightning-fast typing skills

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!