Customer Experience Specialist (Native Portuguese Speaker-Remote within Spain)

Azerion; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A European tech-based media and entertainment company in Madrid is seeking a Customer Experience Specialist. The role focuses on supporting their online communities in Portuguese, responding to inquiries, and handling localization tasks. The ideal candidate is a native Portuguese speaker with strong communication skills and customer service experience. This full-time position follows a rotating shift pattern and offers a collaborative international environment.

Formación

• Excellent communication skills, including grammar, spelling, and syntax.
• Ability to work independently on multiple projects.
• Team player with a confident personality.

Responsabilidades

• Replying to customer service tickets.
• Handling player-generated abuse reports and help queries.
• Localization and communication tasks.
• Creating content for games, competitions, and marketing campaigns.
• Supporting the local Customer Experience Manager.
• Dynamizing online communities.
• Assisting with country KPIs analysis.
• Reporting game bugs.

Conocimientos

Native Portuguese or Brazilian Speaker

Fluent in English

Customer Service experience

Analytical and problem-solving abilities

Outgoing personality

Community-based Internet products experience

Descripción del empleo

Overview

Sulake is part of Azerion, a European tech-based media and entertainment company. We currently run several successful casual gaming platforms such as Spilgames and Plinga, as well as popular apps like Operate Now and thriving online communities like Habbo and Hotel Hideaway. We operate globally and are experiencing rapid growth.

We are now looking for a native Portuguese speaker to join our Customer Experience Team in Spain. This is a full-time position focused on providing support for our online communities Habbo and Hotel Hideaway. This role follows a fixed rotating shift pattern with two weekends off per month and two weekdays off during the remaining weeks.

Our games are enjoyed by millions of players every month and with such an active community comes a wide range of questions, feedback, bug reports and complaints. As a Customer Experience Specialist, you9ll be responsible for responding to players inquiries and concerns about our online communities in a friendly, polite, and helpful manner while keeping the tone light. In addition to customer support, you9ll also assist with localization and other communication-related tasks to ensure our messaging is clear and culturally relevant for Portuguese-speaking users.

Main Responsibility Areas & Key Tasks

• Replying to customer service tickets.
• Handling player-generated abuse reports and help queries.
• Localization and communication tasks.
• Creating and executing content like games, competitions, stories, and marketing & advertisement campaigns.
• Supporting the local Customer Experience Manager as a local point of contact for NGOs, police and authorities.
• Dynamizing and creating an appropriate atmosphere in Sulake online communities.
• Assisting the Head of Customer Experience with country KPIs analysis.
• Game bugs reporting.

Key Competencies

• Native Portuguese or Brazilian Speaker with excellent communication skills (including grammar, spelling, syntax, typing, etc.).
• Fluent in English and in another language.
• Exceptional analytical and problem-solving abilities.
• Ability to work independently on multiple projects.
• Direct experience with community-based Internet products is a definite plus.
• Customer Service experience.
• Confident and outgoing personality.
• Team player.
• Computer and Internet literate.

At Sulake we are committed to diversity and equal opportunity for all employees regardless of the five diversity dimensions: Gender, Accessibility, LGBTIQ, Generations and Culture. We actively recruit from diverse backgrounds and ensure that all applicants and employees are treated fairly and equitably.

We offer a versatile role in an international environment where you9ll have the chance to collaborate with a highly skilled, motivated team of professionals from across Europe. Join us and be part of a dynamic and inclusive workplace that values innovation, teamwork, and personal growth.

Required Experience

Manager

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full-Time

Experience: years

Vacancy: 1