Customer Experience Specialist (Native Portuguese Speaker)

Azerion; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading European tech-based company is seeking a Customer Experience Specialist to support its online communities in Spain. Candidates must be native Portuguese speakers and fluent in English. Responsibilities include responding to inquiries, handling reports, and assisting with localization tasks. This full-time role offers a chance to work in a dynamic environment with diverse professionals across Europe.

Formación

• Native Portuguese or Brazilian speaker with excellent communication skills.
• Ability to work independently on multiple projects.
• Confident and outgoing personality.

Responsabilidades

• Respond to customer service tickets.
• Handle player-generated abuse reports.
• Assist with localization and communication tasks.
• Create and execute content for online communities.
• Support local Customer Experience Manager with relationships.
• Dynamize and create atmosphere in online communities.
• Analyze country KPIs with Head of Customer Experience.
• Report game bugs.

Conocimientos

Excellent communication skills

Fluent in English

Analytical and problem-solving abilities

Experience with community-based internet products

Customer service experience

Computer and internet literacy

Descripción del empleo

Sulake is part of Azerion, a European tech-based media and entertainment company. We currently operate several successful casual gaming platforms such as Spilgames and Plinga, as well as popular apps like Operate Now, and thriving online communities like Habbo and Hotel Hideaway. We operate globally and are experiencing rapid growth.

We are now looking for a native Portuguese speaker to join our Customer Experience Team in Spain. This is a full-time position focused on supporting our online communities Habbo and Hotel Hideaway. The role follows a fixed rotating shift pattern with two weekends off per month and two weekdays off during the remaining weeks.

Our games are enjoyed by millions of players each month, and with such an active community, we receive a wide range of questions, feedback, bug reports, and complaints. As a Customer Experience Specialist, you'll be responsible for responding to players' inquiries and concerns about our online communities in a friendly, polite, and helpful manner, while keeping the tone light. In addition to customer support, you'll also assist with localization and other communication-related tasks to ensure our messaging is clear and culturally relevant for Portuguese-speaking users.

Main Responsibility Areas & Key Tasks :

1. Replying to customer service tickets.
2. Handling player-generated abuse reports and help queries.
3. Localization and communication tasks.
4. Creating and executing content like games, competitions, stories, and marketing & advertisement campaigns.
5. Supporting the local Customer Experience Manager as a local point of contact for NGOs, police, and authorities.
6. Dynamizing and creating an appropriate atmosphere in Sulake online communities.
7. Assisting the Head of Customer Experience with country KPIs analysis.
8. Reporting game bugs.

Key Competencies :

1. Native Portuguese or Brazilian speaker with excellent communication skills (including grammar, spelling, syntax, typing, etc.).
2. Fluent in English and another language.
3. Exceptional analytical and problem-solving abilities.
4. Ability to work independently on multiple projects.
5. Experience with community-based internet products is a plus.
6. Customer service experience.
7. Confident and outgoing personality.
8. Team player.
9. Computer and internet literacy.

At Sulake, we are committed to diversity and equal opportunity for all employees, regardless of gender, accessibility, LGBTIQ, generations, and culture. We actively recruit from diverse backgrounds and ensure fair and equitable treatment for all applicants and employees.

We offer a versatile role in an international environment where you'll have the chance to collaborate with a highly skilled, motivated team of professionals from across Europe. Join us and be part of a dynamic and inclusive workplace that values innovation, teamwork, and personal growth.

Required Experience :

Manager

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1