Customer Experience Specialist (French)

Helloprint; Valencia; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a vibrant and ambitious scale-up in sunny Valencia! This role offers a unique opportunity to be part of a dynamic customer service team dedicated to providing exceptional service to French-speaking clients. You will engage with customers through various channels, helping them navigate our offerings while embodying a customer-centric mindset. Enjoy a collaborative environment filled with talented individuals from around the globe, and take advantage of exciting perks like free Spanish classes and team events. If you're ready to embark on an adventure and grow your career in a fast-paced e-commerce setting, this is the perfect opportunity for you.

Servicios

Free Spanish classes

Breakfast and Lunch provided

Attractive discounts on Urban Sports Club

Bueno Bootcamp

Company activities and events

Formación

• Professional level of English and French, both verbally and written.
• Experience in Customer Service or Sales is a plus.

Responsabilidades

• First contact for customers via phone, email, and chat.
• Help customers find the right product and service.

Conocimientos

Customer Service

Problem-Solving

Communication Skills

Team Collaboration

Flexibility

Educación

Bachelor's Degree

Descripción del empleo

Ready for a once in a lifetime adventure in Valencia? Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today.

From our office in Valencia, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are looking for a new addition in our French speaking team. Somebody passionate about helping our customers, who loves to provide excellent service, who has interest in Graphic Design, and who is looking for a challenging environment with motivated and ambitious people.

What about our CX team?

Our Customer Service team is already filled with talented people from different places all over the world, with one common goal: to give the best service to our French customers and make them satisfied!

What do you do?

• You are the first contact for our customers via phone, email, and chat;
• You help customers find the right product and service by proactively helping them online and offline;
• You provide service with a smile and practice our most important core value: ‘Think like a customer’.

Do you think you are the missing piece of the puzzle? Keep reading!

What are we looking for?

• A professional level of English and French, both verbally and written;
• A Bachelor degree or academic level;
• Experience in Customer Service or Sales is a plus!
• A super customer-friendly attitude and enjoyment while being in touch with customers;
• A dynamic and flexible personality;
• A real team player and a great addition to our amazing team;
• Solution-oriented mindset and you excel in problem-solving in a creative way;
• Willingness to relocate or already Valencia based.

Start your new career abroad today!

• Have the adventure of a lifetime in sunny Valencia.
• 100+ colleagues from all around the world.
• Amazing company activities, events, parties, and many more!
• Free Spanish classes.
• Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever.
• Breakfast and Lunch are on us!
• Become part of our Growth Program, with plenty of job opportunities.
• Free bi-weekly Bueno Bootcamp.

Why HelloPrint

• HelloPrint is Great Place To Work-Certified;
• A unique culture and challenges at a fast-growing e-commerce company;
• Dynamic, entrepreneurial and international environment (34 nationalities & average age of 30);
• A great community of like-minded young professionals in Valencia;
• Opportunities to grow and to Design Yourself in a fast-paced learning curve;
• Support with Spanish administration processes and relocation.
• The best events, Friday drinks & free Spanish classes;
• Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever.
• A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports.
• Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!

Are you ready?

Kick off your performance and growth adventure at HelloPrint and discover our culture through our 6 Core Values. Ready? Apply today! Once we receive your application and our first impression is positive, we'll contact you to discuss the steps in our hiring process. We aim to ensure that you and HelloPrint culture are a good match.