Customer Experience Specialist, Barcelona (Part-time 24 hours / week)

Tesla; Barcelona; Presencial; EUR 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Tesla is seeking a part-time Customer Experience Specialist in Barcelona. The role involves engaging customers, capturing leads, and promoting sales through exceptional service and effective communication. Ideal candidates will be passionate about sustainable energy and possess strong interpersonal and organizational skills.

Formación

• Ability to build rapport and engage effectively with customers.
• Strong knowledge of Tesla's products.
• Flexibility to work weekends and evenings.

Responsabilidades

• Proactively engage with customers to identify potential leads.
• Manage and organize lead data in CRM systems.
• Provide exceptional customer service and promote test drives.

Conocimientos

Interpersonal Skills

Organizational Skills

Communication

Descripción del empleo

Customer Experience Specialist, Barcelona (Part-time 24 hours / week)

Join us to apply for the Customer Experience Specialist, Barcelona (Part-time 24 hours / week) role at Tesla .

What to Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping our business success by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will work closely and flexibly with the sales and delivery team, demonstrating a one-team mentality to achieve sales and delivery targets.

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline through active interaction and data capture.
• Provide exceptional customer service by understanding needs, answering questions, overcoming objections, and promoting test drive experiences to ensure positive interactions.
• Implement successful lead capture strategies during events to maximize engagement and conversions.
• Manage and organize lead data accurately in CRM systems, updating customer profiles with relevant information.
• Build value for customers by understanding their requirements, presenting Tesla vehicles, and communicating our value proposition to drive conversions.
• Collaborate with sales and other departments to align strategies, share insights, and improve lead capture, sales processes, and product offerings.
• Maintain a positive and professional attitude, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with the ability to build rapport and engage effectively with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information clearly and understandably.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Flexibility to work weekends and evenings as required.
• A passion for Tesla's mission to promote sustainable energy.

Additional Information

• Seniority level : Entry level
• Employment type : Part-time
• Job function : Other
• Industries : Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, Utilities

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