Customer Experience Specialist

AuraQuantic; Cartagena; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company is looking for a Customer & Partner Experience Specialist to join their remote team. This full-time position involves managing inquiries and enhancing customer satisfaction. The ideal candidate will be proactive, detail-oriented, and possess strong communication, problem-solving, and organizational skills.

Formación

• Experience with 'Customer Journeys' and CX.
• Experience in the IT sector dealing with IT Partners.
• Previous customer service experience.

Responsabilidades

• Managing customer & Partner inquiries and providing product information.
• Collaborating with cross-functional teams to enhance customer experience.
• Driving customer & Partner satisfaction and retention.

Conocimientos

Fluent Spanish

Pro-activity

Excellent verbal and written communication skills

Strong problem-solving skills

Good conflict resolution skills

Exceptional attention to detail

Organizational skills

Ability to multi-task

Ability to prioritize

Ability to manage time effectively

Educación

Bachelor's degree or higher in a relevant field

Herramientas

BPM software

CRM software

Descripción del empleo

AuraQuantic is a 100% ‘No Code’ software that organizes and automates all business processes and workflows in any company.

Role Description

This is a full-time remote role for a Customer & Partner Experience Specialist. The Customer & Partner Experience Specialist will be responsible for managing customer & Partner inquiries, providing product and service information to customers, and collaborating with cross-functional teams to improve the customer experience. The Customer & Partner Experience Specialist will also play a key role in driving customer & Partner satisfaction and retention.

Qualifications

• Actual residence in Valencia area, Spain
• Fluent Spanish
• Experience with "Customer Journeys" and CX
• Experience in IT sector and dealing with IT Partners (distributors)
• Pro-activity
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet
• Good conflict resolution skills and ability to handle difficult situations with customers
• Exceptional attention to detail and organizational skills
• Experience in customer service
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree or higher in a relevant field is a plus
• Experience with BPM software is a plus
• Experience with CRM software is a plus