Customer Experience Specialist

AuraQuantic; Barcelona; A distancia; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

AuraQuantic busca un Customer & Partner Experience Specialist para un rol remoto a tiempo completo. Este rol es crucial para manejar las consultas de los clientes, mejorar su experiencia y asegurar su satisfacción y retención. Se requiere residencia en Valencia y títulos relevantes se valoran, junto con habilidades excepcionales de comunicación y resolución de problemas.

Formación

• Residencia actual en la zona de Valencia, España.
• Fluidez en español.
• Experiencia en el sector IT y trato con partners de TI.

Responsabilidades

• Gestionar las consultas de clientes y socios, proporcionando información sobre productos y servicios.
• Colaborar con equipos multifuncionales para mejorar la experiencia del cliente.
• Impulsar la satisfacción y retención de los clientes y socios.

Conocimientos

Proactividad

Comunicación verbal y escrita

Resolución de conflictos

Resolución de problemas

Atención al detalle

Organización

Capacidad de multi-tarea

Educación

Bachelor's degree or higher in a relevant field

Herramientas

BPM software

CRM software

Descripción del empleo

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AuraQuantic is a 100% ‘No Code’ software that organizes and automates all business processes and workflows in any company.

Role Description

This is a full-time remote role for a Customer & Partner Experience Specialist. The Customer & Partner Experience Specialist will be responsible for managing customer & Partner inquiries, providing product and service information to customers, and collaborating with cross-functional teams to improve the customer experience. The Customer & Partner Experience Specialist will also play a key role in driving customer & Partner satisfaction and retention.

Qualifications

• Actual residence in Valencia area, Spain
• Fluent Spanish
• Experience with "Customer Journeys" and CX
• Experience in IT sector and dealing with IT Partners (distributors)
• Pro-activity
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet
• Good conflict resolution skills and ability to handle difficult situations with customers
• Exceptional attention to detail and organizational skills
• Experience in customer service
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree or higher in a relevant field is a plus
• Experience with BPM software is a plus
• Experience with CRM software is a plus

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time
• Industries Software Development

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