Customer Experience Representative

CommScope; España; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a proactive Customer Experience Representative fluent in Dutch to join their dynamic team in Madrid. This role is pivotal in enhancing customer satisfaction by managing queries and orders in a fast-paced B2B environment. You will be the primary contact for customers, ensuring smooth order management from sale to delivery. With a focus on collaboration and process improvement, you will contribute to a culture of excellence and innovation. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity to connect with your future and grow your career.

Formación

• Experience in a data-driven environment within a multinational organization.
• Knowledge of Microsoft tools, especially Excel.

Responsabilidades

• Manage customer queries and order intake in a complex B2B environment.
• Deliver exceptional service and resolve queries efficiently.

Conocimientos

Problem-solving

Interpersonal skills

Customer relationship management

Data-driven environment experience

Proficiency in EMEA languages

Herramientas

Microsoft Excel

SAP

CRM

Salesforce

Power BI

Power Apps

Automation tools

Descripción del empleo

Customer Experience Representative - Dutch Speaker

Location: Madrid, Madrid, Spain

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you!

We are looking for a candidate to be based in Madrid - Alcobendas (Spain), working 3 days a week (preferably Tuesday, Wednesday, and Thursday) in our office and 2 days homeworking (preferably Monday and Friday) following our Global policy.

The Customer Service Team supports the Enterprise Business segment and is the main customer liaison for their orders. This includes customer queries and order intake issues in a complex and exciting B2B environment.

How You'll Help Us Connect the World

As a member of our dynamic team, you will play a crucial role in crafting the customer experience at CommScope. By forging positive relationships with both customers and internal teams, you will deliver exceptional service that leaves a lasting impact.

As a Customer Service Representative, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders. In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment. Your contribution will be instrumental in driving our go-to-market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.

In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale all the way through to delivery and invoicing. By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers' expectations, ensuring their complete satisfaction.

If you are passionate about joining a dynamic team and contributing to process improvement projects, testing, and training, please apply today! We look forward to hearing from you.

Required Qualifications for Consideration:

• Previous experience in a data-driven environment within a matrix and multinational organization.
• Microsoft tools, especially Excel knowledge.

You Will Excite Us If You Have:

• Experience in SAP, CRM, Salesforce.
• Familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus.
• Proficiency in other EMEA languages (German or Italian).

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.