Customer Experience Professional

beBeeCustomerExperience; Burgos; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

beBeeCustomerExperience is on the lookout for a passionate Customer Experience Associate to deliver exceptional service through various channels. This role involves engaging with customers, resolving issues, and collaborating with teams to enhance satisfaction. Join a dynamic workplace that values customer feedback and offers extensive training opportunities.

Servicios

Comprehensive medical coverage

Performance incentives

Flexible working arrangements

Ongoing training and development opportunities

Recognition programs

Formación

• Minimum 2 years of experience in customer-facing roles.
• Proficiency in using computer systems and software applications.
• Able to work in a fast-paced environment.

Responsabilidades

• Respond to inquiries via phone, email, chat.
• Resolve customer complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to improve customer satisfaction.

Conocimientos

Communication

Interpersonal Skills

Time Management

Empathy

Multitasking

Educación

Diploma or degree in customer service, sales, marketing

Herramientas

CRM software

Descripción del empleo

Customer Experience Associate Job Summary

We are seeking a Customer Experience Associate to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through various communication channels.

In this role, you will engage with customers, respond to inquiries, resolve issues, and provide product information. You will also work closely with our internal teams to ensure seamless customer interactions.

• Key Responsibilities :
• Provide prompt and professional responses to customer inquiries via phone, email, chat, and other channels
• Resolves customer complaints in a timely and satisfactory manner
• Collaborate with internal teams to achieve business objectives and improve customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Participate in ongoing training and development to enhance skills and knowledge

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences. If you are passionate about customer service, have excellent communication skills, and a positive attitude, we encourage you to apply.

The ideal candidate will possess strong time management skills, be able to multitask, and demonstrate empathy when dealing with customers. Proficiency in using computer systems and software applications is also essential.

• Requirements :
• Diploma or degree in a relevant field (customer service, sales, marketing, etc.)
• Minimum 2 years of experience in customer-facing roles
• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment and adapt to changing situations
• Familiarity with CRM software and other technology tools

We offer a comprehensive benefits package, including attractive remuneration, great perks, and performance incentives. Our employees enjoy comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities, and recognition programs.

As a valued member of our team, you will receive ongoing training and development opportunities, flexible working arrangements, and access to expert coaching and mentorship.

Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity.

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