Customer Experience Management

Btech Group; Valencia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in design services and motor vehicle manufacturing seeks a Customer Feedback Manager in Valencia. The role involves managing quality indicators, developing AI-driven feedback systems, and supporting digital transformation efforts. Ideal candidates should have proven experience in quality management and data analysis, coupled with strong machine learning skills. This full-time position offers an opportunity to drive impactful solutions that enhance customer experiences.

Formación

• Experience in quality management and process improvement.
• Proficient in machine learning and data analysis.
• Hands-on experience with digital tools like Streamlit and Docker.

Responsabilidades

• Analyze field quality indicators for improvements.
• Develop feedback systems using innovative digital tools.
• Implement AI solutions for quality enhancement.

Conocimientos

Quality Management

Data Analysis

Machine Learning

Deep Learning

AI-driven Optimization

Problem-solving

Collaborative Skills

Herramientas

Streamlit

Docker

Descripción del empleo

1 month ago Be among the first 25 applicants

Are you passionate about customer feedback management, quality improvement, and cutting-edge technology ? We are looking for a Customer Feedback Manager to join our team and lead the way in developing data-driven quality solutions .

Field Quality Management : Analyze and track field quality indicators to identify improvements and reduce incidents.

Advanced Feedback Systems : Develop and integrate innovative feedback and survey systems using digital tools like Streamlit to enhance interaction and result visualization.

AI & Optimization : Design and implement Machine Learning , Deep Learning , and Reinforcement Learning solutions to drive quality standards and customer satisfaction.

Process & Digitalization Support : Contribute to industrialization projects for sheet metal parts and support the digitalization process within quality management.

Deployment & Interaction : Utilize Docker for solution deployment and Streamlit for interactive presentation of results.

Optimization & Automation : Implement advanced optimization systems to enhance efficiency and quality across operations.

What We’re Looking For :

Proven experience in quality management, data analysis, and process improvement .

Strong skills in Machine Learning, Deep Learning, and AI-driven optimization techniques .

Hands-on experience with digital tools like Streamlit and Docker for deployment and data visualization.

Excellent problem-solving and analytical skills to transform feedback into actionable strategies.

Ability to collaborate with cross-functional teams and drive digital transformation initiatives.

If you’re passionate about quality, AI-driven solutions, and customer experience , we’d love to hear from you! Send us your CV or apply directly.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Design Services and Motor Vehicle Manufacturing

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