Customer Experience Expert

beBeeCustomerService; Madrid; Híbrido; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking a skilled Customer Service Representative to enhance its dynamic Contact Center team. The role involves providing top-notch customer service, with responsibilities ranging from handling client inquiries to maintaining database records. Candidates must be fluent in English and proficient in either Dutch, Swedish, or German. This position offers a unique opportunity to experience the automotive sector while working in a multicultural environment.

Servicios

Dynamic and multicultural work environment

Flexible Compensation Plan (medical insurance, transport card, meal card, training...)

23 working days of vacation per year

Additional incentives for employee referral programs

Possibility of telecommuting up to 50% after training

Formación

• C1 level of English fluency required.
• Proficiency in Dutch, Swedish or German is essential.
• Availability for full-time work in a hybrid position.

Responsabilidades

• Responding to calls and emails from clients and dealerships.
• Following up with customers until their inquiries are resolved.
• Updating databases, drafting reports, and creating summaries.

Conocimientos

English fluency (C1)

Dutch

Swedish

German

Customer Service

Descripción del empleo

We are looking for a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients and dealerships.

Your primary tasks will include :

• Responding to calls and emails from clients and dealerships in a timely and professional manner
• Following up with customers until their inquiries are fully resolved
• Making reminder calls and following up on incidents to achieve maximum satisfaction
• Updating databases, drafting reports, and creating summaries

To be successful in this role, you will need :

• A C1 level of English fluency and proficiency in Dutch, Swedish or German
• Availability to work full-time
• Ability to work in a 50% hybrid position, with the first 5-6 months approx. fully on-site for adaptation

In return, we offer :

• A dynamic and multicultural work environment
• The opportunity to gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships
• MSX Bazaar : A collective purchasing portal with great discounts for employees
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...)
• 23 working days of vacation per year
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period