Customer Experience Associate

beBeeLoyalty; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic company is seeking a skilled Customer Experience Associate in Madrid to manage customer initiatives, including promotions and loyalty programs. The role involves collaborating with cross-functional teams to align strategies and enhance customer engagement. Ideal candidates will have relevant CRM experience, language fluency, and strong organizational skills.

Servicios

Development opportunities and training programs

Sustainable and Volunteer initiatives

Special rates and promotions for team members

Formación

• Prior CRM experience is appreciated.
• Fluency in English and Spanish; other languages are a plus.
• Proficiency in Excel and PowerPoint is required.

Responsabilidades

• Coordinate promotional materials with other departments.
• Implement and monitor marketing campaigns and segmentations.
• Support Data Protection in Email Marketing campaigns according to GDPR.

Conocimientos

CRM experience

Digital Marketing

Collaboration

Attention to detail

Campaign analysis

Educación

Degree in Marketing, Advertising, Audiovisual Communication or similar

Herramientas

Excel

PowerPoint

Marketing Automation Platforms

Google Analytics

Descripción del empleo

We are seeking a skilled Customer Experience Associate to join our team. In this role, you will assist in the execution of customer-facing initiatives, including loyalty programs and public promotions. Your responsibilities will include collaborating with cross-functional teams to ensure strategy alignment and meet engagement targets.

Key Responsibilities :

• Coordinate and follow up on promotional materials with other areas
• Implement marketing campaigns and assist with target segmentations in the campaign management tool
• Facilitate recurrent reports for campaigns KPIs
• Conduct and follow up competition benchmark reports
• Support Data Protection in Email Marketing campaigns according to GDPR regulation

Requirements :

• Prior experience within a CRM / Digital Marketing department is appreciated
• Degree in Marketing, Advertising, Audiovisual Communication or similar studies
• Fluent English and Spanish (written and spoken) - Other languages are meriting
• Proficiency in Excel and PowerPoint
• Experience with Marketing Automation platforms and Google Analytics is valued

Preferred Skills :

• Highly organized and with great attention to detail
• Cross-functional collaboration and high customer orientation
• Ability to handle multiple tasks, meet deadlines and work with several stakeholders
• Innovative and creative mindset
• Feels comfortable performing basic campaign analysis and converting data into business decisions

Team Member Benefits :

• Development opportunities and training programs
• Sustainable and Volunteer initiatives
• Special rates and promotions for team members

Location :

The position is based in Madrid Headquarters, located in the center of the city

Duration :

This is a full-time position with immediate incorporation

About Us :

We offer a young, multi-cultural team with an international scope