Customer Experience Agent (Permanent Position)

buscojobs España; Ourense; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading start-up in Spain is seeking a customer service representative to deliver efficient solutions to the Spotahome community. The role involves responding to customer inquiries, resolving complaints, and providing excellent service while working in a supportive and international environment. Ideal candidates will have strong communication skills, a high level of English proficiency, and a passion for problem-solving in a dynamic setting.

Servicios

Competitive salary and flexible retribution

Stock Options

Wellness and benefits plan

Birthday off

Training budget and team events

Formación

• 2-3 years of customer service related experience.
• High English level; French or German a plus.
• Strong written and verbal communication skills.

Responsabilidades

• Provide friendly service to the Spotahome community.
• Handle and resolve customer complaints efficiently.
• Communicate customer feedback to improve service.

Conocimientos

Customer service experience

Communication skills

Problem-solving

Adaptability

Technical aptitude

Descripción del empleo

• Remote flexibility, we trust our team and we are goal oriented
• Competitive salary in a permanent position, in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary
• Stock Options of one of the most promising and best funded start-ups in Europe
• Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs
• Day off on your birthday, we celebrate it with you
• Training budget, company events and team building activities.
• A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
• An open corporate culture with plenty of room for new ideas and impulses
• People. Work with talented, committed and supportive teammates
• International work environment with more than 16 nationalities
• No politics or bureaucracy. Only a great environment for you to achieve your best work

Your profile

2-3 years of customer service related experience.

High English level. French or German would be a plus.

Patience, empathy, and a unique ability to manage stress.

Open to change, learn quickly and accordingly in an ever-changing environment.

The ability to work under pressure and adapt to adverse situations.

Skilled and eloquent in writing and oral communication skills.

Strong communication and interpersonal skills.

Problem-solving - you need to demonstrate a passion for dispute resolution.

Technical aptitude and the ability to pick up new technology quickly.

Your mission

Provide friendly and efficient service to the worldwide Spotahome community.

Be the first point of contact to handle and resolve customer complaints.

Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate in situations between users and provide solutions according to our policies and procedures.

Proactively and independently work to meet targets and goals.

Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.

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