Customer Experience Agent (Permanent Position)

Samaipata; Málaga; A distancia; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative, rapidly growing company is looking for a dedicated customer service professional to join their international team. In this role, you will be the first point of contact for users, providing exceptional service and resolving issues efficiently. With a strong emphasis on personal growth, the company offers remote flexibility, a competitive salary, and various perks, including wellness programs and a supportive team environment. Embrace the opportunity to work in a dynamic setting that values creativity and initiative, while making a significant impact on customer satisfaction.

Servicios

Stock Options

Wellness and benefits plan

Training budget

Company events

Team-building activities

Birthday day off

Gympass access

Flexible compensation system

Formación

• 2-3 years of customer service experience required.
• High proficiency in English; French or German is a plus.

Responsabilidades

• Provide friendly and efficient service to the Spotahome community.
• Handle and resolve customer complaints professionally.
• Communicate customer feedback to improve service quality.

Conocimientos

Customer Service

Problem Solving

Communication Skills

Technical Aptitude

Stress Management

Interpersonal Skills

Descripción del empleo

Why us? - Remote flexibility, we trust our team, and we are goal-oriented.

• Competitive salary in a permanent position, based on candidate experience, along with our flexible compensation system (restaurant vouchers, transport, etc.) to maximize your earnings.
• Stock Options in one of the most promising and well-funded startups in Europe.
• Wellness and benefits plan to support your physical and mental health, including Gympass and access to mental health programs.
• A day off on your birthday — we celebrate it with you.
• Training budget, company events, and team-building activities.
• A challenging and creative role within an innovative, rapidly growing, owner-managed company with many growth opportunities.
• An open corporate culture that encourages new ideas and initiatives.
• Work with talented, committed, and supportive teammates.
• International environment with over 16 nationalities.
• No politics or bureaucracy — just a great environment to perform your best work.

Your mission

Provide friendly and efficient service to the worldwide Spotahome community.

Be the first point of contact to handle and resolve customer complaints.

Address emails and phone calls from users needing assistance, including urgent situations, in a professional manner.

Compose thoughtful and accurate responses or customize prepared replies to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate situations between users and provide solutions according to our policies and procedures.

Proactively and independently work to meet targets and goals.

Communicate customer feedback and suggestions to other departments to improve service quality.

Your profile

2-3 years of customer service experience.

High proficiency in English; French or German is a plus.

Patience, empathy, and the ability to manage stress effectively.

Open to change, quick learner, adaptable in an evolving environment.

Ability to work under pressure and handle adverse situations.

Excellent written and oral communication skills.

Strong interpersonal skills.

Problem-solving skills and a passion for dispute resolution.

Technical aptitude and quick learner of new technology.

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About us

Spotahome is an international online marketplace offering verified rental accommodations across 100 European cities in 27 countries, with global ambitions. Founded in 2014 by four friends, our vision is to revolutionize traditional real estate by digitalizing rentals.

We make renting easy by enabling online bookings from anywhere in the world, with verified properties through videos, floorplans, and photos, covering nearly 100,000 properties across Europe.

To date, we've helped over 150,000 renters find their perfect home — no more traditional viewings or wasted time, just simple online renting!

Supported by top international investors from Silicon Valley, the UK, and Spain, we've raised over €80 million so far.