Customer Experience Agent (Permanent Position)

Why us?

Remote flexibility: we trust our team and we are goal oriented.
Competitive salary: in a permanent position, in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary.
Stock Options: of one of the most promising and best funded start-ups in Europe.
Wellness and benefits plan: to take care of your physical and mental health, including gympass and access to mental health programs.
Day off on your birthday: we celebrate it with you.
Training: budget, company events and team building activities.
A challenging and creative job: in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth.
An open corporate culture: with plenty of room for new ideas and impulses.
People: work with talented, committed and supportive teammates.
International work environment: with more than 16 nationalities.
No politics or bureaucracy: only a great environment for you to achieve your best work.

Your profile

• 2-3 years of customer service related experience.

• High English level. French or German would be a plus.

• Patience, empathy, and a unique ability to manage stress.

• Open to change, learn quickly and accordingly in an ever-changing environment.

• The ability to work under pressure and adapt to adverse situations.

• Skilled and eloquent in writing and oral communication skills.

• Strong communication and interpersonal skills.

• Problem-solving: you need to demonstrate a passion for dispute resolution.

• Technical aptitude and the ability to pick up new technology quickly.

Your mission

• Provide friendly and efficient service to the worldwide Spotahome community.

• Be the first point of contact to handle and resolve customer complaints.

• Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.

• Compose thoughtful and accurate messages or customise prepared responses to customer emails.

• Research information and troubleshoot problems using available resources.

• Arbitrate in situations between users and provide solutions according to our policies and procedures.

• Proactively and independently work to meet targets and goals.

• Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.