Customer Experience Agent (Norwegian Speaker)

Blu Selection; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established international company is seeking a Customer Experience Agent to join their vibrant team in Barcelona. This role offers the opportunity to engage with customers through various channels, providing them with essential product and service information while ensuring their needs are met. With a focus on delivering exceptional service, you will thrive in a dynamic environment that values communication and problem-solving. The company promotes a culture of growth and offers comprehensive training, making it an ideal place for those looking to advance their careers in customer service. Enjoy the beautiful surroundings of Barcelona while making a positive impact on customers' lives.

Servicios

Office-based job in the heart of Barcelona

Competitive salary + performance bonus

Comprehensive training programme

Growth opportunities

Working in an international environment

Formación

• Native Norwegian speaker with high proficiency in English.
• Strong communication skills and a positive attitude.

Responsabilidades

• Respond to customer inquiries via various channels.
• Manage and resolve customer complaints effectively.
• Maintain an up-to-date customer information system.

Conocimientos

Norwegian (native)

English (high level)

Strong communication skills

Computer literacy

Positive and professional demeanor

Descripción del empleo

Are you interested in the food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains, Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan, and world cuisine.

Your responsibilities and impact working as Customer Experience Agent will be:

• Respond to customer enquiries via chats, calls, social media queries & emails

• Provide customers with product and service information

• Research required information using available resources

• Identify customer needs

• Manage and resolve customer complaints

• Maintain an up-to-date customer information system

• Identify and escalate priority issues

• Follow up customer calls where necessary

Skills, qualifications, and interests you need to succeed in this role:

• You are native in Norwegian and have a high level of English

• You have a can-do attitude and a positive and professional demeanor

• You are used to working with computers and can learn new systems quickly

• You are a strong communicator both verbally and in writing, and are willing to go above and beyond to exceed customer expectations

• You preferably live in Barcelona with the necessary documents

What's in it for you?

• Office-based job in the heart of Barcelona

• Working hours between 8:00-22:00

• Competitive salary + performance bonus

• Working in an international environment

• Fast-growing company with growth opportunities

• Comprehensive training programme

• Starting date: ASAP

Your future company:
Established in South Africa in 1992, this international company has expanded its offices with a very clear sense of purpose: SIMPLIFYING LIFE while specializing in Customer Service/Care and Employee Value propositions for leading corporate clients globally.