Customer Experience Agent (Danish Speaker)

Blu Selection; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join an international company in the heart of Barcelona as a Customer Experience Agent. This role offers you the chance to engage with customers daily, providing them with essential product and service information while ensuring their needs are met. You'll thrive in a vibrant city known for its beautiful beaches and rich culinary experiences. With a focus on professional development, you'll receive comprehensive training and work in a supportive environment that values your contributions. If you are a native Danish speaker with a passion for helping others, this is the perfect opportunity for you!

Servicios

Office based job in the heart of Barcelona

Working hours between 8:00-22:00

Competitive salary + performance bonus

Working in an international environment

Fast growing company with growth opportunities

Comprehensive training programme

Formación

• Fluent in Danish and proficient in English.
• Strong communication skills and a positive attitude.

Responsabilidades

• Respond to customer inquiries via various channels.
• Manage and resolve customer complaints effectively.
• Maintain an updated customer information system.

Conocimientos

Danish (native)

English (high level)

Strong communication skills

Computer proficiency

Positive attitude

Descripción del empleo

Are you interested in the food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains, Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan, and world cuisine.

Your responsibilities and impact working as Customer Experience Agent will be:

• Respond to customer enquiries via chats, calls, social media queries & emails

• Provide customers with product and service information

• Research required information using available resources

• Identify customer needs

• Manage and resolve customer complaints

• Maintain an up-to-date customer information system

• Identify and escalate priority issues

• Follow up customer calls where necessary

Skills, qualifications, and interests you need to succeed in this role:

• You are native in Danish and have a high level of English

• You have a can-do attitude and a positive and professional demeanor

• You are used to working with computers and can learn new systems quickly

• You are a strong communicator both verbally and in writing and are willing to go above and beyond to exceed customer expectations

• You preferably live already in Barcelona with the necessary documents

What's in it for you?

• Office based job in the heart of Barcelona

• Working hours between 8:00-22:00

• Competitive salary + performance bonus

• Working in an international environment

• Fast growing company with growth opportunities

• Comprehensive training programme

Your future company:
Established in South Africa in 1992, this international company has been expanding their offices with a very clear sense of purpose: SIMPLIFYING LIFE while specializing in Customer Service/Care and Employee Value propositions for leading corporate clients globally.