Customer Experience Agent

Tapestry Venture Capital, LLC; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join an innovative company that values flexibility and creativity in a remote-friendly environment. This role is pivotal in providing exceptional customer service to a diverse global community. You will be the first point of contact for users, addressing their concerns and ensuring a seamless experience. With a focus on personal growth and a supportive team culture, you will thrive in a dynamic setting that encourages new ideas and collaboration. If you are passionate about helping others and enjoy problem-solving, this opportunity is perfect for you.

Servicios

Flexible retribution system

Stock Options

Wellness and benefits plan

Day off on your birthday

Training budget

Company events

Team building activities

International work environment

Formación

• 2-3 years of experience in customer service roles.
• High proficiency in English; French or German is a plus.

Responsabilidades

• Provide friendly and efficient service to resolve customer complaints.
• Address user inquiries professionally via email and phone.
• Communicate feedback to improve customer service.

Conocimientos

Customer Service

Communication Skills

Problem-Solving

Technical Aptitude

Patience

Empathy

Stress Management

Educación

2-3 years of customer service experience

Descripción del empleo

Why us? - Remote flexibility, we trust our team and we are goal oriented.

• Competitive salary in a permanent position, in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary.
• Stock Options of one of the most promising and best funded start-ups in Europe.
• Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs.
• Day off on your birthday, we celebrate it with you.
• Training budget, company events and team building activities.
• A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth.
• An open corporate culture with plenty of room for new ideas and impulses.
• People: Work with talented, committed and supportive teammates.
• International work environment with more than 16 nationalities.
• No politics or bureaucracy. Only a great environment for you to achieve your best work.

Your mission: Provide friendly and efficient service to the worldwide Spotahome community.

• Be the first point of contact to handle and resolve customer complaints.
• Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.
• Compose thoughtful and accurate messages or customise prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users and provide solutions according to our policies and procedures.
• Proactively and independently work to meet targets and goals.
• Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.

Your profile:

• 2-3 years of customer service related experience.
• High English level. French or German would be a plus.
• Patience, empathy, and a unique ability to manage stress.
• Open to change, learn quickly and accordingly in an ever-changing environment.
• The ability to work under pressure and adapt to adverse situations.
• Skilled and eloquent in writing and oral communication skills.
• Strong communication and interpersonal skills.
• Problem-solving - you need to demonstrate a passion for dispute resolution.
• Technical aptitude and the ability to pick up new technology quickly.

About us: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!

We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.