Customer Experience Agent

Remote flexibility : we trust our team and we are goal oriented.

Competitive salary : in a permanent position, in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary.

Stock Options : of one of the most promising and best funded start-ups in Europe.

Wellness and benefits plan : to take care of your physical and mental health, including gympass and access to mental health programs.

Day off on your birthday : we celebrate it with you.

Training budget, company events and team building activities.

A challenging and creative job : in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth.

An open corporate culture : with plenty of room for new ideas and impulses.

People : Work with talented, committed and supportive teammates.

International work environment : with more than 16 nationalities.

No politics or bureaucracy : Only a great environment for you to achieve your best work.

Your profile

• 2-3 years of customer service related experience.
• High English level. French or German would be a plus.
• Patience, empathy, and a unique ability to manage stress.
• Open to change, learn quickly and accordingly in an ever-changing environment.
• The ability to work under pressure and adapt to adverse situations.
• Skilled and eloquent in writing and oral communication skills.
• Strong communication and interpersonal skills.
• Problem-solving - you need to demonstrate a passion for dispute resolution.
• Technical aptitude and the ability to pick up new technology quickly.

Your mission

• Provide friendly and efficient service to the worldwide Spotahome community.
• Be the first point of contact to handle and resolve customer complaints.
• Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.
• Compose thoughtful and accurate messages or customise prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users and provide solutions according to our policies and procedures.
• Proactively and independently work to meet targets and goals.
• Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.