Customer Excellence Project Manager

FREENOW; Barcelona; Presencial; EUR 35.000 - 70.000; Jornada completa

Descripción de la vacante

Join a leading mobility company as a Project Manager, focused on enhancing customer support experience. You'll work in a diverse team, executing innovative projects aimed at improving customer satisfaction. FREENOW offers flexible working arrangements, diverse benefits, and a dynamic multicultural environment.

Servicios

Flexible working arrangements

Sabbatical & special leave policies

WeRoad partnership

Birthday off

Mobility Credit

Health Insurance

Employee assistance program

Formación

• A few years in a project management role, delivering cross-functional initiatives.
• Experience in a technology company, working with Product & Technology teams.
• Familiarity with AI applications in Customer Support.

Responsabilidades

• Lead diverse projects to improve customer support experience.
• Collaborate with Ops, Product & Tech stakeholders.
• Automate processes and enhance support quality.

Conocimientos

Project management

Customer experience focus

Data analysis

Effective communication

Descripción del empleo

Location : We are flexible! Come and join us either in Dublin, Barcelona or Athens

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative Customer Excellence team who strive for excellence and like to have fun.You’ll take the lead on a range of diverse projects, all aimed at improving the customer support experience for FREENOW users.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Our work is focused on providing high quality experiences for our riders and drivers, and for our internal Customer Care teams.

You’ll work with Ops, Product & Tech stakeholders to deliver projects that improve the customer support experience for our users. Our aim is to allow our customers to find the solution they need quickly, and to build their trust and loyalty.

You will also partner closely with our front-line Customer Care teams, identifying and delivering solutions that automate key processes and enhance the quality of our support offering.

TO BE SUCCESSFUL IN THIS ROLE:

• A few years in a project management role, delivering cross-functional initiatives
• Experience working in a technology company, with background working directly with Product & Technology teams
• Passionate about the customer experience, with the drive to always solve for customer satisfaction
• Familiar with applications for Artificial Intelligence in Customer Support products and processes
• An effective communicator both verbally and in writing with the confidence to manage stakeholders of all levels
• A track record of delivery, with the skills to overcome challenges and solve problems
• Ability to analyse data and identify trends and improvement opportunities.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

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