Customer Excellence Consultant

ES51; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global healthcare data company in Madrid is seeking a Business Intelligence professional to support their international client services. This full-time role requires a Bachelor's degree and a minimum of 3 years of experience in business intelligence or related fields. The ideal candidate will excel in communication and project management while managing consumer health accounts. Fluent English is essential, and proficiency in data analysis tools is preferred.

Formación

• Minimum 3 years of experience in business intelligence, customer support, or market research.
• Experience in Pharmaceutical, Healthcare, or Life Science industry is ideal.
• Ability to manage multiple projects simultaneously.

Responsabilidades

• Support IQVIA Switzerland as part of an extended matrix team.
• Manage small and mid-size Consumer Health Accounts focused on data business.
• Create data reports and presentations for the pharmaceutical industry.

Conocimientos

Business Intelligence

Excellent communication and presentation skills

Fluency in English

Proficiency in Microsoft Office and data analysis software

Educación

Bachelor's Degree in Business Management, Life Science, or related field

Herramientas

CRM systems

Marketing tools

Social media channels

Descripción del empleo

Join us on our exciting journey! IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information technology, analytics, and human ingenuity to drive healthcare forward.

Are you up for a new challenge? Clients count on IQVIA as a strategic partner in supporting mission-critical decision-making. The international cooperation between IQVIA and our clients is usually centrally managed by their headquarters. If you are interested in taking on a key role in this highly interesting environment and developing yourself further, then we look forward to receiving your application!

Start date: as soon as possible

Essential role functions

In this multi-faceted role, you will be exclusively supporting IQVIA Switzerland as part of an extended matrix team. Your reporting line will be into Switzerland.

Working together with our HQ Key Account Management Team and especially the International Client Services Team, you are responsible for supporting different aspects around multi-country agreements, contracting, and business administrative requirements for Rx and Consumer Health Accounts.

Management of small and mid-size Consumer Health Accounts with a focus on IQVIA's data business and identification of Consulting Services engagements.

Facilitation of commercial compliance reports (through contact with local IQVIA KAM) and support for Third Party Agreement Program publication approval processes, etc.

Creation of data reports and presentations requiring a good understanding of IQVIA's commercial portfolio and the pharmaceutical industry.

Assessment of market data availability and costs assessment in direct contact with multiple affiliates for the creation of information services contracts.

Support of Account Legal and Contract Management Teams during the creation of MSA and Commercial Framework Agreements with analytics and tailored research.

Supporting Marketing Teams with collection of IQVIA Thought Leadership material and publications, exploring new social media channels (mainly LinkedIn).

CRM contact management and updates to secure effective marketing campaign roll-out in collaboration with marketing and account teams.

Creation and facilitation of customer surveys, Net Promoter Score (NPS) assessment, and tracking presentation to management.

Qualifications

• Bachelor's Degree in Business Management, Life Science, or a related field.
• Minimum 3 years of direct experience in business intelligence roles, customer support roles, business or market research analysis, or an equivalent combination of education, training, and experience.
• Previous experience in the Pharmaceutical, Healthcare, or Life Science Industry with data analysis is ideal.
• Excellent communication and presentation skills, with the ability to work confidently in a matrix organization.
• Fluent in English; additional European languages are advantageous.
• Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
• Proficiency in Microsoft Office, data analysis software, social media channels (e.g., LinkedIn), marketing tools, and CRM systems.
• Highly organized and capable of handling multiple projects simultaneously.

About IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We value the perspectives of all talented employees worldwide and provide opportunities to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation, and multi-talented collaboration harnesses innovation to deliver superior outcomes.

Additional Details

Required Experience: Contract

Key Skills: Business Intelligence, Children Activity, Business Analysis, Corporate Sales, ABB, Corporate Development

Employment Type: Full-Time

Experience: Years

Vacancy: 1