CUSTOMER EXCELLENCE AGENT 2nd LEVEL (M / F / D) - GERMAN MARKET

Timup; Madrid; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa emergente en crecimiento busca un Especialista en Onboarding y Éxito del Cliente para unirse a su equipo. En este papel crucial, serás responsable de garantizar que los clientes en los sectores de alquiler vacacional y Airbnb reciban un soporte excepcional. Con un enfoque en la comunicación efectiva y la resolución de problemas, trabajarás en colaboración con un equipo internacional para mejorar la experiencia del cliente. Ofrecemos un entorno de trabajo flexible, oportunidades de crecimiento profesional y un compromiso con la inclusión y el trabajo en equipo. Si estás listo para hacer una diferencia en un entorno dinámico, ¡esperamos tu solicitud!

Servicios

Salario competitivo

Trabajo mayormente remoto

Entrenamiento integral

Oportunidad de trabajar en un equipo internacional

Formación

• Experiencia en onboarding de clientes y servicio al cliente en la industria tecnológica o de viajes.
• Capacidad para comunicar información técnica a usuarios no técnicos.

Responsabilidades

• Guiar a nuevos clientes a través del proceso de configuración y asegurar una introducción positiva.
• Realizar sesiones de capacitación para empoderar a los clientes.

Conocimientos

Onboarding de clientes

Servicio al cliente

Resolución de problemas

Comunicación

Trabajo en equipo

Multitasking

Educación

Experiencia en la industria tecnológica o de viajes

Antecedentes en una empresa de gestión de propiedades

Herramientas

Sistema de tickets

WhatsApp

Descripción del empleo

Professional

Hostify is a fast growing startup company providing a cloud solution for managing Airbnb properties and vacation rentals. With our rapid expansion into the EMEA market, we are looking to expand our team in order to better serve and support our customers around the world.

We have simple but agile processes, combined with a friendly and encouraging atmosphere. We play as a team and are determined to provide world class services to our customers, exceeding their expectations whenever possible. At Hostify, every team member’s contribution is vital to our collective success.

Role Description

This is a full-time role for an Onboarding and Customer Success Specialist at Hostify. In this pivotal role you will ensure our clients in the vacation rental and Airbnb sectors receive unparalleled support and service, enhancing their success and satisfaction with our platform. Your contribution is critical to welcoming new clients to the Hostify family.

Responsibilities

1. Guide new clients through the setup process, ensuring a seamless and positive introduction to our platform.
2. Use advanced internal tools to streamline client setup and migration, ensuring a smooth start.
3. Conduct training sessions to empower clients with the knowledge and tools for success.
4. Serve as the first point of contact for new clients, offering support and resolving queries through our ticketing system, email and WhatsApp.
5. Collaborate closely with the development team to relay client feedback and ensure the product continuously evolves to meet client needs.
6. Proactively monitor and address any onboarding issues, facilitating a smooth transition for clients.
7. Regularly collect and analyze client feedback to improve the onboarding experience.

Requirements

1. Experienced in client onboarding, customer service, or a similar role, ideally within the tech or travel industry. Must have a background in a Property Management Company.
2. Adept at managing and executing client-facing activities, with a knack for making technical information accessible to non-technical users.
3. A proactive problem-solver with a customer-first mindset.
4. Exceptional at communication and relationship-building, capable of creating a positive experience for every client.
5. A quick learner who is technically savvy, comfortable with multitasking and thriving in a dynamic environment.
6. Fluent in English and Spanish, both verbally and in writing. Proficiency in additional languages is a significant plus.
7. A true team player, eager to contribute to a collaborative and inclusive team environment.

What We Offer

1. A competitive salary with potential for growth.
2. The flexibility of mostly remote work, with the option for co-working spaces.
3. Comprehensive training to set you up for success.
4. The opportunity to work in an international team, enriching your professional and personal growth.

Join Hostify

If you're passionate about startups, new technologies and eager to make a significant impact in the fast-paced world of vacation rental management, we'd love to hear from you.

We guarantee the confidentiality of all applications. Only candidates selected for further consideration will be contacted.