Customer Engineer

Elasticsearch B.V.; Torrejón; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tech company in Torrejón is seeking a Customer Engineer to work closely with new customers, ensuring technical success and supporting their growth with innovative solutions. The ideal candidate has at least 5 years of relevant experience, strong analytical and communication skills, and a background with the Elastic Stack. This role values diversity and promotes inclusion.

Formación

• 5+ years of relevant experience in a customer-facing technical role.
• Ability to articulate modern platform benefits.
• Self-starter with skills to improve processes.

Responsabilidades

• Work with new customers to guarantee their technical success.
• Guide customers as they grow with Elastic.
• Support scaling efforts by addressing friction points.

Conocimientos

Customer-facing technical role

Strong communication skills

Analytical skills

Quick learner of new technologies

Educación

Bachelor’s degree or equivalent

Herramientas

Elastic Stack

Descripción del empleo

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, combines the precision of search with the intelligence of AI to accelerate meaningful results. By leveraging all structured and unstructured data and securing private information effectively, Elastic’s cloud-based solutions for search, security, and observability help organizations realize the potential of AI.

We are looking for a Customer Engineer to:

• Work with new customers to guarantee their technical success.
• Guide customers in a fast-paced environment as they grow with Elastic.
• Support scaling efforts by addressing customer friction points and providing technical guidance.
• Triaging and handling customer requests in a pooled model.
• Identify and report customer friction points for programmatic remediation.
• Create internal and customer-facing knowledge base articles based on common themes.
• Partner with team members to deliver webinars on related topics.

Qualifications:

• Bachelor’s degree or equivalent with at least 5 years of relevant experience.
• Proven success in a customer-facing technical role.
• Ability to articulate the benefits of modern platforms and technology.
• Self-starter with analytical skills to improve processes.
• Willingness to learn Elastic’s offerings and how customers use them.
• Strong communication skills to inspire groups of various sizes.
• Quick learner of new technologies.
• Background as an engineer or developer, with experience working with the Elastic Stack.
• Experience working in a growing global organization.

Elastic values diversity and is committed to inclusion. We are an equal opportunity employer and consider all qualified applicants without discrimination. If you require accessibility support, please complete our Candidate Accessibility Request Form.