Customer Delivery Specialist

Hewlett Packard Enterprise Development LP; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking an entry-level professional for customer service solutions. This role requires a bachelor's degree and skills in communication and customer relations, contributing to problem resolution and customer satisfaction. Join a diverse, inclusive environment focused on growth and innovation.

Servicios

Inclusive work environment valuing diversity

Formación

• 1-2 years of related experience is a plus.
• Basic knowledge of microcomputer hardware and software.
• Additional language skills (French, Portuguese, Italian) preferable.

Responsabilidades

• Provide professional solutions to end-users and dealers.
• Serve as an escalation link for customer satisfaction issues.
• Assist with unresolved cases received via phone and written communication.

Conocimientos

Customer relations

Verbal communication

Writing and correspondence

Data analysis

Teamwork

Critical thinking

Empathy

Educación

Bachelor's degree or equivalent

Master's degree

Descripción del empleo

This role is primarily onsite at an HPE office.

Who We Are :

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data from edge to cloud, enabling faster insights and outcomes. We value diverse backgrounds, offer flexibility, and foster a culture of growth, innovation, and social responsibility. Join us to expand your career opportunities.

Job Description :

Job Family : Provide professional solutions to end-users, dealers, and service providers for unresolved escalated cases received via phone and written correspondence. Serve as an escalation link for field employees, executives, and channels regarding customer satisfaction issues such as availability, pricing, safety, and complaints about the company or authorized dealers.

Management Level : Applies basic principles, theories, and concepts to limited scope assignments. Uses professional knowledge gained through training, education, or experience. Develops expertise and provides analysis and recommendations as a team member. Exercises independent judgment within defined boundaries.

Qualifications :

• Bachelor's degree or equivalent, or 1-2 years related experience, or Master's degree.
• Basic knowledge of customer relations, verbal communication, and customer service skills.
• Knowledge of microcomputer hardware and basic operating systems software.
• Strong writing and correspondence skills.
• Additional language skills (French, Portuguese, Italian) are a plus.

Additional Skills :

Accountability, action planning, active listening, creativity, critical thinking, teamwork, CRM, data analysis, design thinking, empathy, follow-through, growth mindset, managing ambiguity, and more.

What We Offer :

• Inclusive work environment valuing diversity and individual uniqueness.

Connect With Us :

Follow @HPECareers on Instagram for updates.

Job Level : Entry

HPE is an Equal Opportunity Employer and values diversity. We do not discriminate based on race, gender, or other protected categories. We are committed to an inclusive environment where everyone can grow and innovate.

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