Customer Delivery Specialist

Hewlett Packard Enterprise Development LP; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Customer Delivery Specialist to support end-users and resolve customer satisfaction issues. The ideal candidate will have strong communication skills and a relevant degree or experience. Join a team that values diverse backgrounds and offers career development opportunities in a supportive environment.

Servicios

Health & Wellbeing benefits

Career development programs

Inclusive work environment

Formación

• Bachelor's degree or equivalent, or 1-2 years related experience.
• Basic knowledge of customer relations and communication skills.
• Strong writing and correspondence skills.

Responsabilidades

• Serve as an escalation link for customer satisfaction issues.
• Provide professional solutions to end-users and service providers.
• Apply basic principles and theories to solutions.

Conocimientos

Customer relations

Verbal communication

Customer service skills

Writing skills

Language skills (French, Portuguese, Italian)

Educación

Bachelor's degree or equivalent

Master's degree (optional)

Herramientas

CRM

Descripción del empleo

Customer Delivery Specialist

This role is primarily onsite at an HPE office.

Who We Are:

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data from edge to cloud, enabling faster insights and outcomes. We value diverse backgrounds, offer flexibility, and foster a culture of growth, innovation, and social responsibility. Join us to expand your career opportunities.

Job Description:

Job Family: Provide professional solutions to end-users, dealers, and service providers for unresolved escalated cases received via phone and written correspondence. Serve as an escalation link for field employees, executives, and channels regarding customer satisfaction issues such as availability, pricing, safety, and complaints about the company or authorized dealers.

Management Level: Applies basic principles, theories, and concepts to limited scope assignments. Uses professional knowledge gained through training, education, or experience. Develops expertise and provides analysis and recommendations as a team member. Exercises independent judgment within defined boundaries.

Qualifications:

• Bachelor's degree or equivalent, or 1-2 years related experience, or Master's degree.
• Basic knowledge of customer relations, verbal communication, and customer service skills.
• Knowledge of microcomputer hardware and basic operating systems software.
• Strong writing and correspondence skills.
• Additional language skills (French, Portuguese, Italian) are a plus.

Additional Skills:

Accountability, action planning, active listening, creativity, critical thinking, teamwork, CRM, data analysis, design thinking, empathy, follow-through, growth mindset, managing ambiguity, and more.

What We Offer:

• Health & Wellbeing benefits.
• Career development programs.
• Inclusive work environment valuing diversity and individual uniqueness.

Connect With Us:

Follow @HPECareers on Instagram for updates.

Job Level: Entry

HPE is an Equal Opportunity Employer and values diversity. We do not discriminate based on race, gender, or other protected categories. We are committed to an inclusive environment where everyone can grow and innovate.