Customer Complaints & Quality Improvement Specialist

Axalta; Málaga; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Axalta in Spain is seeking a Customer Complaints Specialist to join the Service Complaints Team. You will manage end-to-end customer complaints across multiple channels, ensure timely resolution, and drive continuous improvement to enhance satisfaction and service quality.

The role is based at our Asturias facility and reports to the Team Supervisor. Requirements include a Bachelor’s degree and fluent English, with German as a plus.

Formación

• Bachelor’s degree; experience in logistics or supply chain is a plus
• Fluent in English (written and spoken); German is an advantage
• Strong analytical and problem-solving skills
• Ability to manage conflicts and work under pressure
• Proficiency in SAP, Salesforce, Excel, and PowerPoint
• Strong team spirit and collaborative mindset
• ADR, IMO or IATA certifications are a plus

Responsabilidades

• Manage the full lifecycle of customer complaints: acknowledgment, investigation, resolution, and response within defined timelines
• Analyze complaint trends to identify root causes and propose corrective actions
• Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
• Support the reduction of complaint volumes through continuous improvement initiatives
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams)
• Contribute to service performance reviews by preparing reports and tracking action plans
• Review and improve processes, tools, and documentation related to complaint management
• Support internal and external audits
• Participate in improvement and quality projects across the organization

Conocimientos

Fluent English

German language (advantage)

Analytical thinking

Problem solving

Conflict management

Team player / collaborative

Educación

Bachelor’s degree

Herramientas

SAP

Salesforce

Excel

PowerPoint

Descripción del empleo

Axalta in Spain is seeking a Customer Complaints Specialist to join the Service Complaints Team. You will manage end-to-end customer complaints across multiple channels, ensure timely resolution, and drive continuous improvement to enhance satisfaction and service quality.

The role is based at our Asturias facility and reports to the Team Supervisor. Requirements include a Bachelor’s degree and fluent English, with German as a plus.