German Speaking Customer Service & Sales Support Representative

8704 Axalta Coat. Sys. Spain; Asturias; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Descripción de la vacante

Axalta in Asturias, Spain, is seeking a German-speaking Customer Service & Sales Support Representative to join our team.

You will receive and process customer orders, including export orders, provide service information to customers, and liaise with sales, logistics, and credit teams to ensure timely deliveries.

Requirements include 2+ years in a customer-oriented role, a bachelor’s degree or equivalent, advanced fluency in German and English, and proficiency with Word, Excel and SAP.

Formación

• 2+ years in a customer-oriented role or similar.
• Bachelor’s degree or equivalent through experience.
• Advanced fluency in German and English.
• Proficient with Word, Excel and SAP.

Responsabilidades

• Serve as primary contact for external customers and handle inquiries.
• Receive and process regular and complex orders, including exports.
• Monitor orders to ensure on-time delivery and resolve issues.
• Perform root-cause analysis for problems, complaints and returns.
• Maintain quality data integrity across customer master data and invoicing.

Conocimientos

German language fluency

English language fluency

Customer-oriented mindset

Problem-solving & communication

Educación

Bachelor’s degree or equivalent

Herramientas

Word

Excel

SAP

Descripción del empleo

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a German Speaking Customer Service & Sales Support Representative to join us at our facility in Asturias, Spain.

The Customer Service Representative (CSR) receives and processes customer orders, providing service information to external customers and potential customers.

This role involves handling various types of orders, including complex and export orders, to ensure customer satisfaction.

Key responsibilities

• Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
• Manage customer service inquiries to ensure requirements are met.
• Receive and process regular and complex orders.
• Proactively notify late orders due to product availability or transportation issues.
• Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
• Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.
• Perform quality control checks and takes subsequent corrective actions.
• Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
• Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Key requirements

• +2 years of experience in a customer-oriented position
• Bachelor’s degree or equivalent through experience
• Advanced fluency in German and English language skills, other languages are valuable
• Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP.
• Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.

Benefits

• This role is eligible for benefits such as health insurance and paid time off.

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific.

Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.

We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.