Customer Care with a Booking Corporation (Icelandic Language)

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Customer Care with a Booking Corporation (Icelandic Language), Barcelona

Client:

Cross Border Talents

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Customer Care with a Booking Corporation (Icelandic Language)

Office Location: Moll de Barcelona, 26, Ciutat Vella, 08039 Barcelona, Spain

Salary: EUR 20,000 per year gross with bonuses

Join Our Team as a Customer Support Advisor Icelandic Speaker

Are you an empathetic person who loves solving problems, connecting with others, and working in a team-oriented environment? If so, this opportunity could be a perfect fit for you!

Your Role:

As a Customer Support Advisor for a renowned travel company, you'll be the bridge between global travelers and accommodation providers. Your main goal will be to ensure every customer receives outstanding support and clear, helpful guidance.

You will handle customer inquiries through phone and email, offering assistance with services, payments, and technical details while following established processes.

What We're Looking For:

1. Proficiency in Icelandic (C2 level) and strong English skills
2. Excellent communication abilities both written and spoken
3. Comfortable using Office 365, CRM systems, and internal platforms
4. A natural problem-solver with a can-do attitude
5. A positive, resilient mindset when navigating customer challenges
6. Goal-oriented and adaptable to changing priorities
7. Interest or experience in travel and accommodation platforms
8. Previous experience in customer service or contact centers is a plus
9. Able to work from both the office and home (within 100km of the office)

What You'll Get:

1. 38.5 hours/week (Monday to Sunday)
2. Available shift: 15:00-23:00
3. Temporary contract
4. Feel Good program: Spanish lessons, quizzes, team activities like beach volleyball and skating
5. Private health insurance available with a permanent contract
6. Flexible remuneration options (e.g., nursery school transport) after probation
7. Work in a multicultural, international environment
8. Modern, accessible office space near Westfield Glòries
9. Free daily coffee and fresh fruit weekly
10. Be part of a dynamic team with plenty of room for learning and career growth
11. 3 weeks of initial training plus ongoing personal coaching